Senior Salesforce Business Systems Administrator

Job Title: Senior Business Systems Administrator Location: United States, Remote This job is eligible for remote work anywhere in the United States ABOUT THE COMPANY: Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. THE OPPORTUNITY: At Salesloft, our Senior Business Systems Administrator is a key operational pillar of our enterprise technology strategy. You will be a core member of our high-performing Enterprise Business Systems Team, leading the administration, optimization, and strategic alignment of the Salesforce platform and connected business applications that power our enterprise GTM engine. While you are a Salesforce expert at heart, your domain extends across our broader GTM tech stack. You are not just managing users and tickets; you are designing scalable architectures, improving user adoption, optimizing business processes, and partnering with cross-functional leadership to enable global growth. You will be responsible for system health, business alignment, integration integrity, and process orchestration across the Salesloft tech stack. On a day-to-day basis you will: • Serve as a Lead Salesforce Administrator for Sales Cloud and Service Cloud, executing complex configurations, declarative development, security architecture, environment management, and ongoing maintenance. • Collaborate directly with business leaders across Sales, Marketing, Customer Success, and Revenue Operations to align system capabilities with business goals and build long-term technology roadmaps. • Error Handling & Monitoring: Establish proactive monitoring for integration failures and automation faults, building robust "self-healing" processes and alert systems. • Act as the strategic bridge between Business Analysts, Business Owners, and Systems Engineers to translate complex business requirements into clear, scalable, and functional technical designs. • Analyze and monitor system usage to identify opportunities for increased adoption, improved utilization, and enhanced value • Manage the integration and data flow between Salesforce and key marketing/sales enablement systems • Lead ideation, development, practical application, and delivery of AI use cases and tools • Identify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effort • Create and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability • Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance WHAT WE’RE LOOKING FOR: We are seeking a seasoned Senior Business Systems Administrator who thrives at the intersection of business strategy and platform technology. You are a natural problem-solver who approaches challenges holistically—focusing not just on quick technical fixes, but on long-term scalability, user experience, and business value. You excel at building strong relationships with internal stakeholders, understanding their unique operational challenges, and translating those needs into elegant technical solutions. To thrive in this role, you bring strong architectural judgment, stay ahead of SaaS ecosystem trends, and act as a trusted advisor to the business. THE TEAM: Our Salesloft Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on our values. Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired. The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success. The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies. THE SKILL SET: • Bachelor's degree • 2+ years hands-on experience as a Salesforce Administrator/Business Analyst • Salesforce Certification • Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS). • Experience in Sales or Business Operations is a plus • Experience in designing, implementing, and supporting enterprise-level business systems. • Proven experience with system integrations and middleware technologies. • Excellent analytical, problem-solving, and process optimization skills. • Strong communication, collaboration, and stakeholder management abilities. • Ability to manage multiple projects and priorities in a fast-paced environment. • Experience with business process mapping and documentation. • Knowledge of system configuration management principles and best practices. • Ability to define and promote best practices for system usage and administration. • Project management skills, including planning, execution, and risk management. At Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings. We are proud to be an Equ