Operations
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know Our Team
The People Team helps Agoda attract, support, and develop talented individuals from around the world. We work together to create an inclusive, collaborative workplace and deliver a positive employee experience through onboarding, development, benefits, and everyday People support.
Our Regional Business Partners Team works closely with business leaders, People Operations, Employee Relations, and Legal/Compliance to support employees and managers. In Cairo, dependable HR operations, accurate employee records, and effective administrative controls are essential to delivering this support.
The Opportunity
We are looking for an HR Generalist to join our People Team in Cairo on a 12-month contract at Senior Analyst level, reporting to the Cairo Business Partner.
The HR Generalist is an integral part of the Cairo team and will partner with both the Cairo Business Partner as well as the rest of People team subject matter experts cross
functionally to ensure a seamless HR operational delivery of the employee life cycle from onboarding, reporting, and supporting local HR administrative compliance. You will coordinate routine employee lifecycle activities and work with colleagues across the People Team to complete tasks accurately and on time.
This role suits someone who takes ownership of execution, follows through on outstanding items, and uses data to identify gaps and practical improvements. You will manage assigned work independently within established processes, seeking guidance and escalating sensitive, complex, or non-standard matters to the Cairo Business Partner and relevant specialist teams.
In this Role, you’ll get to:
Deliver Reliable HR Operations and Employee Lifecycle Administration
• Coordinate assigned administrative activities for onboarding, employee changes, and offboarding, ensuring required documents, approvals, and system updates are completed on time.
• Maintain accurate employee information in HR systems and local personnel files/trackers, checking consistency across records and resolving discrepancies with the appropriate owners.
• Prepare routine employment letters and other HR documentation using approved templates and obtain the required review and approvals.
• Coordinate accurate and timely employee information for Payroll, Benefits, and other People teams, following agreed responsibilities and deadlines.
• Respond to routine employee and manager queries on HR processes and documentation, routing specialist or sensitive questions to the appropriate team.
• Prioritize requests and projects against agreed service expectations, maintain clear delivery plans, and communicate progress, dependencies, and next steps.
Support Local Administrative Compliance and Controls
• Support the Cairo Business Partner in maintaining HR documentation and administrative controls aligned with company policies and applicable local requirements.
• Maintain compliance checklists and calendars, and coordinate documentation for required local administrative processes, submissions, or renewals within assigned scope.
• Prepare records and supporting evidence for internal reviews, audits, and authorized external requests, coordinating review and approval before release.
• Identify missing approvals, incomplete records, overdue actions, and process exceptions; raise concerns promptly and track agreed corrective actions to completion.
• Apply guidance from the Cairo Business Partner, Legal/Compliance, and relevant People specialists when requirements or processes change.
Produce HR Reports and Improve Processes
• Prepare recurring and ad hoc reports on employee data, file completeness, lifecycle activity, outstanding requests, and compliance actions.
• Validate report inputs, investigate discrepancies, and present findings clearly, with support where needed.
• Highlight recurring documentation gaps, service delays, and data quality issues, explaining their impact and recommending practical improvements.
• Improve checklists, trackers, templates, and workflows to reduce errors, rework, and manual effort.
• Take ownership of assigned process improvement activities, coordinating stakeholders and reporting progress and outcomes.
Build Effective Stakeholder Relationships
• Build productive working relationships with employees, managers, the Cairo Business Partner, and colleagues across the People Team.
• Understand the business context relevant to your work and anticipate how operational tasks affect employees and other teams.
• Coordinate across teams to resolve dependencies, clarify ownership, and support timely delivery.
• Escalate employee relations concerns promptly to the Cairo Business Partner and Employee Relations team, and provide administrative support under their direction.
Contribute to the People Team and Agoda Culture
• Participate in team meetings, share operational updates, and contribute thoughtful suggestions and feedback.
• Support local employee engagement activities and People Team events within the scope of the role.
• Share process knowledge and provide occasional guidance to junior colleagues where appropriate.
• Proactively develop your HR knowledge an