Global People Experience Specialist (Tokyo-based)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Location and Working Arrangement: This role will be based in Tokyo, Japan depending on the successful candidate’s location. The role reports to a manager based in Bangkok and requires effective collaboration across locations and time zones. Local work authorization requirements apply. Relocation support: Yes The Opportunity We are looking for a Global People Experience Specialist to support employees and new hires across Japan In this role, you will manage local global mobility, immigration, relocation, and onboarding activities in Japan. You will coordinate with employees, hiring managers, internal stakeholders, and third-party vendors to ensure smooth and timely employee experience. You will also support local People Operations and compliance activities that require in-country action. This role is ideal for someone who is highly organized, detail-oriented, service-minded, and comfortable managing multiple cases and stakeholders in an international environment. In This Role, You Will Handle Global Mobility & Immigration cases relocating to your assigned geography • Manage mobility cases, including visas, relocations, renewals, and cancellations. • Ensure cases are completed accurately, on time, and in line with regulatory requirements. • Maintain accurate records and escalate risks or delays affecting relocation or start dates. Vendor & Case Management • Partner with immigration, relocation, and other third-party vendors to deliver required services. • Coordinate stakeholders, track case progress, and follow up on outstanding actions. • Monitor vendor service quality, resolve issues, and ensure timely support for the employees. New Hire Onboarding Experience • Coordinate onboarding and Day 1 logistics for new hires and conduct new hire orientation. • Ensure new hires have the information, access, equipment, and support needed to start successfully on site. • Communicate with new hires before Day 1 and provide guidance on mobility and onboarding requirements. • Respond to employee questions and act as the local point of contact throughout the onboarding process. Local People Operations & Compliance • Support local People Operations, statutory, regulatory, and employment-related requirements • Maintain compliance records and escalate potential risks or issues Process Improvement & Team Collaboration • Identify opportunities to improve processes where possible. • Share local insights and contribute to consistent processes • Support process documentation, knowledge sharing, and other People Operations activities as required. What you’ll Need to Succeed: • 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience • Experience coordinating multiple stakeholders and working with third-party vendors • Experience managing cases, processes, or employee support activities independently • Strong organizational and time-management skills, with the ability to manage multiple cases and deadlines. • Excellent communication and interpersonal skills, with a strong service-oriented mindset. • Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams. • High attention to detail and the ability to manage sensitive employee information with discretion. • Proactive problem-solving skills and the ability to follow up, escalate, and drive actions to completion. • Ability to work independently while collaborating effectively with a manager and team based in another location. • Professional fluency in English, both written and spoken • Ability to manage priorities and remain effective in a fast-paced, international environment. It Would Be Great if You Also Have: • Knowledge of local onboarding, immigration, employment, or compliance processes. • Experience delivering new hire orientation or employee-facing presentations • Experience using Workday, Greenhouse, ServiceNow, and Zendesk • Experience supporting local statutory or regulatory requirements. • Familiarity with working across different time zones and cultures. #Tokyo Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works. Discover more about working at Agoda • Agoda Careers https://careersatagoda.com • Facebook https://www.facebook.com/agodacareers/ • LinkedIn https://www.linkedin.com/company/agoda • YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies an