Developer Support Engineer (US Shift)

Fast-Frogward Your Career to Years From Now Be part of a team where your work takes center stage, shaping the future of software development. At JFrog, we solve critical challenges for leaders like Amazon, Google, and Netflix. Every day brings opportunities to innovate and push boundaries in a fast-moving, frogward-thinking culture. If you want your work to matter and thrive on nonstop innovation, JFrog is your place. Here’s what our employees have to say about working at JFrog: • "I wanted to work in a company that takes technology forward." • "Our business is so interesting because it is constantly moving, and we have to adapt new solutions to the challenges that arise from the customers." • "It’s nice to work for a company with a must-have product, not a nice-to-have." What you’ll be doing as a Developer Support Engineer: • Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised. • Develop scripts in Bash, Python, and Groovy for debugging and automating • Set up JFrog applications and 3rd party products in various development environments • Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters • Reproduce customer scenarios and fill relevant bugs/features • Maintaining and improving a knowledge base of known issues and solutions • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams • Ability to work flexible hours and weekends as needed What you bring on to the table: • 2+ years of relevant experience in technical support • Understanding of Java or other compiled language • Experience in customer-facing roles • Experience in Linux • Able to manage complex, escalated cases involving multiple architectures across multiple platforms • Strong technical software-related debugging skills • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat • Experience in the DevOps industry • Experience in AWS OR azure or GCP is required. About JFrog: JFrog is the only end-to-end software supply chain platform that provides complete visibility, security, and control for automating the delivery of trusted releases from code to production. Our platform enables organizations to manage, secure, and automate their software delivery process, fueling innovation without worry. We empower companies to build and release software faster and more securely than ever before. With over 7,500 customers worldwide, including many Fortune 100 companies, JFrog is at the forefront of global innovation. Join us in shaping the future of software delivery and contributing to solutions that empower some of the world's most influential industries. NOTE: The job location is Bangalore (Bellandur) and we follow a hybrid model, mandatory 3 days/week work from office. The work timing is 5:30 pm to 2:30 am IST. We provide office transport and shift allowance.