OperationsSecurity
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai https://shield.ai/. Follow Shield AI on LinkedIn https://www.linkedin.com/company/shield-ai, X https://x.com/shieldaitech, Instagram https://www.instagram.com/shield_ai, and YouTube https://www.youtube.com/@Shield_AI.
JOB DESCRIPTION:
Shield AI is seeking a Senior Supervisor, Facilities to lead safe, reliable, and consistent Facilities Operations across an assigned region. This role directly supervises Facilities Coordinators, manages regional service delivery, leads qualifying non-capital facilities projects, and serves as the primary Facilities partner to site and business leadership.
This is a hands-on people-leadership role. The successful candidate will move comfortably between coaching employees, resolving urgent facility issues, coordinating vendors, managing budgets and commitments, leading workplace improvements, communicating with employees, and using operating data to improve performance.
The Senior Supervisor executes within global and regional standards while applying sound judgment to local conditions. The role is accountable for regional implementation and escalation; enterprise strategy, policy, and major capital delivery remain with the appropriate functional owners.
What you'll do:
- Lead and Develop the Regional Facilities Team
- Directly supervise, coach, and develop Facilities Coordinators assigned to the region.
- Set priorities, clarify ownership, delegate work, and establish consistent expectations for service, responsiveness, documentation, and follow-through.
- Conduct regular team meetings, one-on-ones, performance feedback, development planning, and workload reviews in partnership with People Experience.
- Build cross-site coverage plans, balance workload, and maintain continuity during absences, business events, incidents, and periods of rapid growth.
- Create a culture of ownership, proactive communication, customer service, safety, and continuous improvement.
- Identify skill, capacity, and succession needs and elevate them through the applicable Facilities Operations leader.
Operate the Regional Portfolio
- Lead day-to-day Facilities Operations across offices, engineering spaces, manufacturing environments, laboratories, hangars, warehouses, and secure or classified areas, as applicable.
- Maintain safe, professional, operationally ready workplaces that support employee productivity and business continuity.
- Coordinate preventive and corrective maintenance, work orders, building services, utilities, landlord obligations, and service-provider response.
- Serve as the regional Facilities escalation point for outages, service failures, workplace issues, and operational risks.
- Implement global and regional standards, standard operating procedures, service levels, and documentation practices across assigned locations.
- Coordinate with landlords, property managers, technicians, vendors, and internal partners to resolve recurring issues and reduce operational disruption.
- Support occupancy changes, employee moves, visitor readiness, meetings, events, and other workplace-service needs within the approved service model.
Lead Non-Capital Facilities Projects and Support Major Project Turnover
- Plan and deliver regional facilities projects that fall below Capital Delivery thresholds or do not require dedicated capital-project ownership.
- Lead qualifying work such as minor improvements, space reconfigurations, restacks, furniture deployments, moves/adds/changes, signage, small repairs, workplace refreshes, service rollouts, landlord-coordinated work, and lifecycle replacements within delegated authority.
- Define scope, coordinate stakeholders and vendors, manage schedule and cost, maintain documentation, communicate impacts, and close out assigned operational projects.
- For major capital projects, provide site requirements, maintainability input, local coordination, shutdown planning, employee communications, readiness support, and operational acceptance.
- Participate in commissioning and formal turnover to verify required training, warranties, asset records, spare parts, documentation, and operating procedures are complete.
- Escalate work that exceeds approved cost, risk, technical-complexity, or governance thresholds to Capital Delivery and Facilities Operations leadership.
Manage Vendors, Service Partners, and Regional Financial Execution
- Direct and coordinate regional vendors, contractors, landlord teams, technicians, and outsourced service providers.
- Monitor service quality, responsiveness, safety, scope compliance, cost, and performance against approved contracts and service expectations.
- Review invoices, track purchase orders and commitments, support monthly forecasts, and maintain accurate budget and project documentation.
- Identify cost risks, service gaps, and opportunities to improve value without compromising safety, reliability, compliance, or employee experience.
- Support sourcing, onboarding, renewals, and performance reviews in partnership with Procurement and the applicable Facilities Operations leader.
Implement EH&S, Security, and Compliance Requirements
- Partner with Global EH&S to implement workplace-safety, environmental, industrial-hygiene, contractor-safety, emergency-preparedness, and corrective-action requirements.
- Partner with Security to implement physical-security, access-control, visitor, incident-response, and secure-facility operating requirements within the approved scope.
- Confirm contractors and vendors meet site access, safety