Senior Relationship Executive

Main Duties • Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities. • Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth. • Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns. • Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues. • Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives. Qualifications • Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field. • At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination. • Experience managing corporate, enterprise, or mid-to-large accounts is preferred. • Proven ability to manage client relationships and drive cross-sell/upsell opportunities. • Strong communication, negotiation, analytical, and stakeholder management skills. • Confident in presenting business performance and addressing client concerns. • Experience in logistics or e-commerce is preferred. • Proficient in Microsoft Office and comfortable working with data and reports. • Strong ownership, customer orientation, and leadership potential. • Willing to attend client meetings/visits and work extended hours when necessary. • Proficiency in Mandarin is a plus.