Director, EPD Operations

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We're looking for a Director of EPD Operations to run the operating system for Webflow's Engineering, Product & Design (EPD) organization. You'll own how EPD plans, tracks, launches, and reports on its work, and you'll make that system faster every quarter, increasingly with AI agents doing the repetitive parts. You'll report to the Chief Product Officer, sit on EPD Leadership, and lead a small, high-leverage team of program managers, technical program managers, and agentic engineers. This role is for an operator who builds. You care about rituals and rigor, but you measure success by one thing: whether EPD ships more customer value, faster and more reliably. ABOUT THE ROLE - Location: Remote-first (United States; BC & ON, Canada) - Full-time - Exempt - Reporting to the Chief Product Officer - For this role, candidates must be legally authorized to work in the United States without the need for Webflow's sponsorship for an immigration-related employment benefit (i.e., a work visa, work permit, etc.) - The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills. - United States (all figures in USD) - Zone A: 284,000 - 355,000 - Zone B: 267,000 - 334,000 - Zone C: 249,600 - 312,000 As Director, EPD Operations, you'll… - Run the EPD operating rhythm. Own the leadership and org-wide rituals that keep a multi-pillar EPD org aligned: weekly EPD Leadership, pillar lead reviews, quarterly all-hands, offsites, and protected builder time. Cut what doesn't earn its time; make what stays drive decisions. - Own planning, OKRs, and roadmap health. Run quarterly planning with pillar leads, manage the OKR program and its owners, and keep the roadmap current and trustworthy. Surface at-risk work early and route it to the right leader for a decision within a week. - Tell EPD's story to leadership and the board. Produce accurate, on-time reporting for exec staff, board meetings, and QBRs, sourced from live roadmap and OKR data rather than one-off reconciliation. - Own launch readiness and release governance. Run OK2GA and production-readiness reviews, coordinate high-profile launch moments (like Webflow Conf), and partner with Engineering and Support on post-incident follow-through so reliability work gets prioritized, not lost. - Run alpha and beta programs. Give product teams a predictable path from build-complete to customers' hands, with clear feedback loops, in partnership with Product, Research, and GTM. - Improve the product development lifecycle. Own PDLC standards (PRDs, stage gates, product-led releases), templatize or automate the repeatable steps, and make the process lighter for PMs, EMs, and designers. - Lead EPD's internal AI and tooling roadmap. Direct a team of agentic engineers building agents and automations for EPD: triage intake and routing, status updates, beta recruitment, roadmap views, and a shared skills library. Own EPD tooling (e.g., Linear) and partner with IT and Finance on spend and adoption. - Be the bridge to Finance and GTM. Partner with Finance and Accounting on headcount plans and capitalized software reporting, and with Marketing, Sales, and Support on launch plans and the flow of customer feedback into EPD. - Build and lead the team. Hire, coach, and grow a team of program managers, TPMs, and agentic engineers across US and LATAM time zones. Set clear priorities and give them room to own outcomes. In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. ABOUT YOU You'll thrive as Director, EPD Operations if you have: - 10+ years in technical program management, engineering or product operations, or chief-of-staff roles at a software company, with at least 4 years leading teams. - A track record of running planning, OKRs, and operating cadence for an EPD org of several hundred people, and of making that system simpler over time. - Experience owning launch readiness or release governance for a SaaS product, including coordinating major launches with GTM. - Strong executive presence. You can run a room of VPs, synthesize a messy debate into a decision, and write a board-ready update. - Hands-on AI fluency. You use AI tools and agents in your own daily work, and you've led or sponsored automation that removed real operational toil and got adopted. - Fluency with engineering and product tooling (Linear, Jira, Confluence, Slack, data/BI tools), and the judgment to change tools only when it pays off. - Comfort with ambiguity and frequent change. You can re-plan quickly after a reorg or a strategy shift without losing the thread. - Clear, concise communication across technical and non-technical audiences. - Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact. OUR CORE BEHAVIORS - Build lasting customer trust. We build trust by taking action that puts customer trust first. - Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. - Reinvent ourselves. We don't just improve what exists, we imagine what's possible. - Own it all the way. We move fast because the moment demands it