Senior Operations Engineer, MetalDev

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. About the Role CoreWeave’s MetalDev team is seeking an experienced Senior Operations Engineer to join the MetalDev Operations team. Reporting to the Engineering Manager, this hands-on technical role focuses on service reliability, observability, and operational excellence. You will develop deep expertise in the Redfish-based services and automation tools used by frontline operations teams during data center bring-ups and in production environments. You will identify gaps in tooling and operational processes, partner with the engineering team to develop and validate fixes, and help ensure our automation operates reliably at scale. You will also submit change requests to hardware and firmware vendors, validate vendor-provided fixes, and continuously improve runbooks and on-call documentation to reduce recurring incidents and operational toil. In this role, you will work with cutting-edge infrastructure, including high-performance NVIDIA GPU servers, Cooling Distribution Units (CDUs), NVLink switches, and power shelves supporting GB200 and GB300 Vera Rubin NVL72 systems and custom in-house hardware. You will collaborate closely with the Hardware Engineering, Fleet Operations, and the Service Engineering teams. Approximately 80% of the role will focus on day-to-day operations, production support, and incident response. The remaining 20% will focus on improving operational processes, observability, documentation, and remediation capabilities and automation to prevent recurring incidents and increase service reliability. Key Responsibilities Triage and Troubleshooting • Troubleshoot the team owned services, including initialization and reboot issues. • Diagnose problems involving BMCs of, servers, DPUs, power shelves, Cooling Distribution Units (CDUs). • Monitor fleet health, identify unhealthy devices, and coordinate remediation using established tools and procedures. • Partner with Fleet Operations and other engineering teams to resolve complex or recurring production issues. • Perform root-cause analysis and post-incident reviews, ensuring corrective actions are documented, tracked, and completed. • Maintain clear incident communications, runbooks, escalation procedures, and operational records. • Support the team owned services in production environments and participate in the team’s on-call rotation. Observability, Reliability, and Vendor Partnerships • Own monitoring, dashboards, alerts, and operational KPIs for the team owned services using Prometheus and Grafana. • Define reliability objectives and drive measurable reductions in incidents, escalations, and recurring support requests. • Investigate hardware, firmware, and issues in partnership with internal engineering teams and external vendors. • Manage vendor support cases involving BMCs, servers, power systems, and cooling infrastructure. • Collect and provide diagnostic data, track issues through resolution, and validate vendor fixes before production rollout. Documentation and Continuous Improvement • Create and maintain operational documentation, troubleshooting guides, escalation procedures, and service-support materials. • Capture and share incident findings and operational knowledge across the team and partner teams. • Identify repetitive operational tasks and develop more efficient, consistent remediation processes. • Evaluate team processes using operational data and incident trends, and recommend improvements. Minimum Qualifications • 5+ of experience in cloud operations, site reliability engineering (SRE), infrastructure operations, or a related technical field. • Working knowledge of Kubernetes and at least one public cloud platform, such as AWS or GCP. • Experience deploying and supporting containerized applications in Kubernetes environments. • Experience with incident management practices, including incident response, escalation, and post-incident review processes. • Experience using Prometheus, Grafana, and PromQL for monitoring, alerting, and troubleshooting. • Strong knowledge of Linux system administration and internals and scripting. • Experience troubleshooting complex issues across software services, operating systems, networks, and physical infrastructure. • Experience participating in an on-call rotation supporting production services. • Strong analytical and problem-solving skills, with a methodical approach to troubleshooting. • Excellent written and verbal communication skills, particularly during high-impact incidents. • Strong documentation skills and attention to detail. Preferred Qualifications • Experience with server hardware, BMCs, Redfish, IPMI, or hardware-management services. • Experience troubleshooting server provisioning, reboot, provisioning, or lifecycle-management failures. • Familiarity with high-performance computing, GPU infrastructure, DPUs, or large-scale AI clusters. • Experience working in data center environments, including server racks, power-distribution equipment, and cooling systems. • Experience collaborating directly with hardware or firmware vendors to qualify and validate fixes. • Bachelor’s degree in computer science, engineering, or a related discipline—or equivalent practical experience. • Understanding of Python or Golang. Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% sk