Senior Systems Engineer, BizTech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The world is changing how it works; not just in where we do it, but in how fast and how well we can do it. Airbnb has already shown that we can move with speed and intention. We navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and shipped product upgrades – all while working remotely. That experience didn't just change where we work. It changed what we believe is possible. Now, a new shift is underway. AI is fundamentally changing the leverage available to every team – compressing timelines, breaking down traditional job description silos, raising the ceiling on quality, and enabling small, focused groups to accomplish what once required much larger ones. At Airbnb, we are not treating AI as a future consideration. We are moving fast to embed it into how we operate today – using it to multiply the impact of every employee, every system, and decisions we make every day. The companies and teams that embrace this shift with urgency and discipline will define what's possible in the years ahead. We intend to be one of them. Collaboration Products The Collaboration Products team owns the enterprise systems that Airbnb's workforce relies on to plan, build, and deliver — including our Atlassian ecosystem, AI-powered tooling integrations, and custom-built engineering platforms. Our mission goes beyond keeping the lights on. We are moving fast to modernize our stack, retire technical debt, and integrate AI capabilities that directly multiply the productivity and quality of the teams we serve. We build with urgency, operate with rigor, and treat every system we touch as an opportunity to raise the bar on what BizTech delivers to Airbnb. The Difference You Will Make: The Senior Systems Engineer is a hands-on technical leader who moves fast, builds to last, and uses AI as a force multiplier — not a future initiative. In this role, you will own the configuration, migration, and continuous improvement of Airbnb's Atlassian platforms, including leading the active deprecation of Jira Data Center and full transition to Jira Cloud. But your impact goes beyond administration. You will identify where AI and automation can compress delivery cycles, reduce toil, and improve the quality and reliability of the systems our workforce depends on — and then build those improvements, quickly. You bring the platform depth to architect scalable solutions and the judgment to know when to move fast and when to be deliberate. You are the kind of engineer who raises the velocity and quality of everyone around you. A Typical Day: • Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management (JSM), and associated Atlassian tooling; own configuration standards, governance, and technical debt reduction across the environment • Architect and implement scalable Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens, and field configurations aligned with Atlassian best practices • Lead and execute Jira migrations - including Data Center to Cloud - coordinating with cross-functional stakeholders to deliver seamless cutover experiences • Design and configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows, and security schemes to support internal service delivery teams • Build and maintain advanced analytics, dashboards, and reporting solutions using native tooling for Jira Cloud as a first line of options; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy & legal prerogatives. Airbnb is building custom Forge applications that will require your ongoing maintenance and partnership with supporting systems engineering teams. • Configure and administer Atlassian access management, user lifecycle management, license tier optimization, and security posture improvements • Evaluate if Atlassian Marketplace plugins architecture evolves to a point where Airbnb could consider adopting plugins where business needs dictate, and where security, legal, and privacy requirements are satisfied. • Act as a strategic partner to business stakeholders by leading requirements-gathering sessions, translating business needs into technical designs, and proactively identifying opportunities for automation and process improvement • Configure and expand Atlassian Rovo AI agents and automation rules; evaluate emerging AI/ML capabilities within the Atlassian ecosystem and champion responsible, contextually appropriate AI adoption aligned with Airbnb's mission • Write and maintain custom automation rules using Jira's native Automation engine and JavaScript; leverage Jira REST API for integrations, data imports, and custom reporting • Lead User Acceptance Testing (UAT) efforts for platform changes and migrations; develop and maintain test plans, test scripts, and defect tracking documentation • Facilitate Agile ceremonies (sprint planning, retrospectives, standups) as needed; operate as Scrum Master or Product Owner for platform-focused workstreams • Document system configurations, runbooks, and knowledge base articles to support operational continuity and enable self-service across the organization • Participate in on-call rotation and provide escalation support for critical Atlassian platform issues Your Expertise: • 7+ years of hands-on Atlassian administration experience, including Jira Software, Jira Service Management (across JiraCloud & JiraDC) in enterprise environments with large user populations • Deep expertise