Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
We are looking for a Senior Manager to lead BizTech Enablement and Innovation (BEI), BizTech's solutions partner to the rest of the company. BEI works with Finance, Legal, People, Marketing, Global Operations, Policy and Communications, Design, and other non-technical functions to understand how they work, turn their problems into working solutions, and make sure employees know about and adopt the technology BizTech provides. The team also brings what it learns back to BizTech product teams and vendors to shape their roadmaps. You will report to the Director, Tech Foundations.
The Difference You Will Make:
This is a strategic leadership role within a large business unit. For the next 18 months, the team's focus is AI. You will own the company's approach to AI adoption and impact outside of Engineering, set the vision for AI-enabled work, hold functions accountable to measurable outcomes, and serve as BizTech's primary partner to E-Team leaders on AI transformation.
More broadly, you will lead how Airbnb's non-technical functions discover, adopt, and get value from business technology. That covers quick consultations and fast-track solutions, go-to-market for new BizTech services, and building or buying new solutions where existing tools fall short. In the near term, you will define where Airbnb should be on AI-enabled work in two years, build the team and partnerships to get there, and make the trade-offs required to deliver it.
Success in this role is measured in business outcomes, not tool rollouts: functions that have redesigned their work around technology and AI, defined their own impact metrics, and can show the efficiency and quality gains, supported by a simpler tool landscape with fewer duplicate and unsupported tools.
A Typical Day:
• Help define and own the multi-year strategy for AI adoption and impact across Airbnb's non-technical functions, aligned with company and Tech priorities.
• Assess current gaps, existing capabilities, and emerging AI trends to anticipate how functions will need to work 18 to 24 months out, and translate that into a roadmap and investment.
• Simplify the tools business teams use by steering them to supported solutions and closing the gaps that lead them to find their own.
• Set organizational OKRs and success criteria for near and long-term initiatives, and hold teams and partners accountable for delivery.
• Make and communicate hard trade-offs across competing functional demands, platform constraints, and budget.
• Serve as the senior BizTech partner to leadership teams on AI transformation, including regular readouts to executives and senior Tech leadership.
• Establish the framework by which each function defines, measures, and reports the business impact of AI, and drive adoption of that framework as a standard.
• Build a metric-driven accountability culture: clear baselines, targets, and ownership for every function, with a single trusted source of truth for adoption and impact data.
• Tailor narratives for different audiences, from detailed methodology with data and engineering partners to concise decision framing for executives.
• Seek feedback from partner teams and use it to improve delivery; raise risks to leadership early.
• Listen actively and anticipate where change will meet resistance.
• Design and continuously refine the operating model that connects different technical functions and networks into one coordinated enablement system.
• Shape the enablement approach for AI usage so functions can build and share AI solutions at scale.
• Partner with platform and product teams to influence the AI tooling roadmap based on the needs of non-technical users.
• Direct external partner and consulting engagements, including scope, governance, and return on investment.
• Set quality, reliability, and security standards for the AI solutions the team and functions build; own operational issues in production and drive the fixes that prevent repeats.
• Make sure tech debt and the long-term upkeep of shipped solutions are prioritized across the team's roadmap.
• Lead a multi-disciplinary, globally distributed organization including managers, Business Solutions Engineers, Systems Architects, and Program Managers.
• Create a team environment that values constructive debate, risk-taking, and learning from experiments, and that fosters belonging across regions.
• Build an 18+ month talent plan and a succession pipeline, including hiring at L10 and above.
• Coach, mentor, and grow the team to communicate clearly, resolve conflict early, and build inclusive teams.
• Pilot new technologies, including AI, with business teams, and hand proven solutions to product owners for long-term support.
• Coach leaders across functions to connect AI capabilities to business value.
• Establish mechanisms that turn learnings from individual functions into reusable patterns across the company.
• Represent BizTech in company-wide AI forums and contribute to hiring committees, talent processes, and Airbnb's internal AI community.
• Role model Airbnb's core values and strengthen the company's mission through the way AI is introduced to employees.
Your Expertise:
• 12+ years of industry experience in business technology, enterprise systems, digital transformation, or technical program leadership, including 5+ years leading managers and multi-disciplinary teams.
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
• Demonstrated track record setting and delivering multi-year strategy for a com