Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.
The Team:
As our Celonis Customer Organization Enablement & Programs Intern, you will sit at the intersection of talent development, operational excellence, and customer success. The Celonis Customer Organization (CCO) unites high-impact teams such as Value Engineering, Celonis Services, Academy, and Customer Programs. CCO Enablement serves as the foundational backbone across these groups, supporting their end-to-end learning journeys—from seamless onboarding to advanced skill building. You will collaborate closely with cross-functional stakeholders to plan, execute, and monitor projects that standardize best practices and scale our organization’s collective expertise.
The Role:
In this role, you will serve as a central operational anchor for enablement and programs designed to scale the capabilities of our customer-facing teams. You will facilitate clear communication between different CCO departments, maintain centralized resource hubs, help structure project documentation and status reports. By synthesizing post-training evaluations and monitoring key performance indicators, you will provide actionable insights that help refine training curriculum, improve project delivery workflows, and support the ongoing growth of our global organization. You will have the opportunity to collaborate with teams and key stakeholders from across GTM and Celonis, giving you a whole perspective of how Celonis brings value to our customers as well as internally.
The work you’ll do:
• Create & Maintain Communications & Assets: you’ll get to own and design content, process and structure for ensuring proper management of materials and communications channels.
• Coordinate and organize workshops, enablements and training programs: you’ll have the opportunity to work with teams across GTM/Celonis to coordinate global and regional sessions, content preparation, communications, and post-session success reporting for onboarding & upskilling live sessions.
• Support Stakeholder Management: partner with CCO Enablement team members and subject matter experts for requirements gathering and feedback on enablement program effectiveness & prioritization.
• Program Analysis & Reporting: analyze program compliance and produce reports for leadership review; understand business needs to assess effectiveness
• Support the execution of strategic learning programs: work alongside senior members of the team to help them drive effective program design, management and deliver a best-in-class enablement experience.
What Makes This Role Different in the AI Era:
• You will learn to work with AI agents and tools as one of your primary tools, focusing on creating new automations, ways of working and frameworks.
• You will develop foundational specification and context skills to help translate business needs into precise AI instructions.
• As you navigate a fast-paced environment, you will learn how to adapt quickly to changes and new approaches as AI capabilities evolve.
The qualifications you need:
• Undergraduate or Masters degree in the field of Business Analytics, Business Management/Administration, Customer Experience or equivalent.
• Experience with SaaS sales, customer success or consulting a plus
• Passionate and proactive individual eager to learn and contribute
• Have excellent project management & organizational skills and the ability to work collaboratively across timezones
• Complete tasks with diligence and attention to detail without losing the big picture.
• Highly structured and quick to comprehend new topics and complex interrelationships to work and communicate effectively
• Have a hands-on, pragmatic and results-oriented working style
• Have excellent written & verbal communication skills, and are fluent in English (German, Spanish or other languages are a plus).
• Creative flair and a curiosity for new and innovative ways of doing things.
• Knowledge of Communications Platforms (EXP) is a plus.
What Celonis can offer you:
• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
• Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
• Global Inclusion & Belonging: Find community