People Operations Specialist

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. About the Team CoreWeave is seeking a People Operations Specialist to own the global People service queue and the lifecycle transactions behind it. Reporting to the Senior Manager, Employee Lifecycle, you will triage and resolve employee and manager requests across North America, EMEA, and APAC, execute lifecycle transactions in Workday, and work with People Business Partners, Payroll, Total Rewards, and Legal so employees get clear answers quickly. This is a hands-on, high-volume role: you will resolve what you can directly, route the rest with full context, and fix the knowledge base articles, templates, and workflows behind repeat requests. You will also help contractors and new team members ramp on the queue as the function scales. Key Responsibilities: People service queue • Own day-to-day triage of the global People service queue: review, categorize, prioritize, and route requests from North America, EMEA, and APAC within SLA. • Resolve Tier 1 inquiries directly, including policy questions, employment verifications, Workday navigation, leave and benefits basics, and general how-to requests. • Escalate Tier 2, country-specific, and sensitive matters (employee relations, compensation, local leave entitlements, legal questions) to the right People Business Partner, Payroll, Total Rewards, Legal, or EOR partner, with enough context that employees do not have to repeat themselves. • Apply the correct regional guidance where policies and processes differ by country, or route accordingly, rather than defaulting to a US answer. • Close the loop with employees and managers on every request. Lifecycle transactions and data • Execute lifecycle transactions in Workday, including onboarding, offboarding, and job and data changes, following documented processes and controls. • Keep an audit trail for every change, and keep ticket and Workday records accurate and current. • Coordinate with regional Payroll teams and vendors on requests that affect pay, with clear handoffs and on-time processing across pay cycles and time zones. Knowledge, quality, and continuous improvement • Own the knowledge base articles and response templates for the queue: write new content, keep it current, and retire what is outdated. • Track queue health by region, including volume, response time, resolution time, and employee satisfaction, and report trends to the team. • Propose and implement fixes for recurring issues, such as intake changes, workflow updates, or automation. • Train and support contractors and new team members working the queue. Qualifications: • 2-4 years of experience in People Operations, HR Operations, HR Shared Services, or an HR service center, ideally supporting a multi-country workforce. • Experience working a ticket queue in ServiceNow, Jira Service Management, Zendesk, or a similar tool, and managing to SLAs. • Working knowledge of HR fundamentals (common policies, leave types, employment verifications, onboarding and offboarding steps), awareness that requirements vary by country, and sound judgment about when to escalate. • Workday HCM experience executing lifecycle transactions, with a high bar for data accuracy. • Clear written communication: you can turn a policy into a short, useful answer and set expectations when a request needs more time. • Comfort working asynchronously across time zones, with flexibility to adjust hours periodically to support EMEA and APAC coverage. • Discretion and judgment handling confidential employee information. • Organization and follow-through across a high volume of requests. • Proficiency with Google Workspace and Slack. Preferred Skills: • Experience supporting employees in EMEA and/or APAC, including through EOR providers. • Experience writing or maintaining knowledge base articles, FAQs, or response templates. • Experience in a SOX-controlled or public-company environment. • Exposure to federal contractor or FedRAMP environments, including E-Verify processing and federal recordkeeping requirements. • Familiarity with data privacy requirements such as GDPR. • Background in a high-growth technology or AI-native company. • Active use of AI tools in day-to-day People Operations work. • Additional language skills. We'd like your help to get here • Employees and managers get accurate answers quickly and do not have to repeat themselves. • Requests are triaged and routed within SLA in every region. • Workday records are accurate, with a clean audit trail for every change. • Repeat questions decline because the knowledge base and templates stay current. • Queue health is visible by region and acted on. • Contractors and new team members ramp on the queue quickly with consistent guidance. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: • Be Curious at Your Core • Act Like an Owner • Empower Employees • Deliver Best-in-Class Client Experiences • Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the