Manager, KYC Due Diligence Policy & Strategy

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role The Customer Onboarding team, part of Block's Financial Crimes organization, protects Block's ecosystem through the protocols that govern secure customer onboarding, ongoing monitoring and EDD, and compliant account restoration. As an enterprise role, the KYC Due Diligence Policy and Strategy Manager sets KYC policy and strategy for Block, Inc. as a whole — spanning Square, Cash App, TIDAL, and other business lines — combining policy expertise with practical implementation to strengthen KYC processes, with particular emphasis on identity verification and EDD. You Will • Lead the development, review, and maintenance of enterprise KYC policies, standards, supplementary guidance, and exception requests • Monitor regulatory change, assess impact on existing KYC frameworks, and keep global standards aligned with local requirements • Partner with cross-functional teams to implement KYC requirements, and advise compliance technology teams on the policy requirements shaping KYC solutions • Define policy requirements, guardrails, and validation criteria for AI/ML-driven risk-based segmentation and identity verification — and advise where automation is and isn't appropriate for KYC decisioning • Monitor KYC metrics and program performance to assess effectiveness, enhance controls, and identify process improvements • Serve as subject matter expert to business units and to legal, audit, and risk partners; participate in governance forums and support regulatory examinations and internal audits • Identify, escalate, and help remediate KYC compliance risks, including those specific to AI/automation such as model drift, bias, false positives/negatives, and explainability gaps You Have • 10+ years in BSA/AML/KYC compliance or compliance operations at a financial services firm, preferably payments or fintech • A track record of influencing enterprise-wide compliance programs and advising executive leadership on complex regulatory matters • Strong knowledge of compliance regulations, risks, and typologies, paired with an analytical, metrics-driven approach to building substantiated solutions • Excellent written and verbal communication skills and the organizational skills to manage competing priorities in an agile, fast-paced environment • The ability to execute independently and at a high level while working effectively with team members at all levels • Demonstrated AI fluency: framing ambiguous compliance problems for AI, critically evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance standards • Preferred: experience engaging federal or international banking regulators, relevant certifications (CAMS, CFE, CFCS, CRCM), and exposure to AI/ML-driven compliance or risk-decisioning tools We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $163,600—$245,400 USD Zone B: $152,200—$228,200 USD Zone C: $144,000—$216,000 USD Zone D: $135,800—$203,600 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle al