Deal Desk Manager

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com http://amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. ABOUT THE ROLE & TEAM Amplitude is helping companies build better digital products through the power of data and AI. Our Deal Desk team plays a critical role in supporting that mission, partnering closely with Sales, Finance, Legal, Revenue Accounting, and Order Management to structure smart, scalable deals that drive growth while managing risk. As a Deal Desk Manager, you'll serve as a strategic advisor on complex enterprise opportunities, helping shape deal structures, pricing strategies, and commercial terms that balance customer needs with business objectives. You'll work across teams to navigate ambiguity, remove roadblocks, and keep deals moving efficiently. This is a highly collaborative, hands-on opportunity for someone who thrives on solving complex problems, influencing decisions, and improving how business gets done. This position is open to candidates based remotely anywhere in the United States, with opportunities to collaborate with global stakeholders as business needs arise. As a Deal Desk Manager, you will: - Drive strategic deal structuring: Partner with Sales to develop creative, commercially sound solutions for complex enterprise opportunities, including non-standard pricing, packaging, contract terms, and negotiation strategies. - Own deal review and execution: Evaluate and approve non-standard transactions within established SLAs, ensuring appropriate approvals, documentation, and alignment with revenue recognition, legal, and operational policies. - Influence cross-functional decisions: Serve as a trusted advisor to Sales, Finance, Legal, Revenue Accounting, and Order Management, balancing commercial objectives with financial and operational considerations to move deals forward. - Support complex commercial models: Navigate channel and partner transactions, cloud marketplace deals, and non-standard agreements while identifying potential risks and ensuring smooth downstream execution. - Improve and scale deal operations: Identify opportunities to streamline the quote-to-order process, leverage AI and automation, establish best practices, and enable Sales to operate more efficiently as the business grows. You'll be a great addition to the team if: - You thrive in a fast-paced, dynamic environment and are energized by complex, high-stakes deals that require creative thinking and sound judgment - You build trust with Sales by being a valued partner—creative, collaborative, and solution-oriented—while still holding the line when it matters - You’re energized by cross-functional collaboration and know how to drive alignment across strong personalities and competing priorities - You have a sharp eye for risk and detail, but don’t lose sight of the bigger picture - You're a clear, thoughtful communicator with strong critical thinking skills and a constant drive to improve systems, processes, and how teams work together At a minimum, you need to have: - 5+ years of experience in Deal Desk, Sales Operations, or a similar deal strategy role in a SaaS or subscription-based business - Strong understanding of deal structuring, pricing strategies, and contract negotiations - Experience partnering with Legal and Finance on non-standard terms and approvals - Proficiency with Salesforce (CPQ experience strongly preferred) and comfort working with data and complex deal scenarios - Familiarity with channel selling model and transacting through cloud marketplaces OUR VALUES: At Amplitude, our values guide how we show up for one another and for our customers: - Humility: We operate from a place of empathy and openness, seeking to understand many points of view. - Ownership: We take the initiative to solve problems that drive our shared company success. - Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. - Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: - Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans - 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually - Flexible time off, p aid holidays, and more - Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more - Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support - Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions - Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: - Our customers love us! They've said we're the #1 product analytics solution https://www.g2.com/categories/product-analytics/enterprise for 23 quarters in a row on G2. -