Principal Renewal Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Renewal Specialist in Japan reporting to the Senior Director of Renewals APJ in the Sales and Go-to-Market department. As a Principal Renewal Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing renewals and contributing to customer success. What you’ll do (Role Expectations) • Partnering with the AE as an advisor, holistically analyzing the account to leverage renewals/upsell to guide the customer's overall Digital Transformation • Drawing from Renewals/Sales expertise, prescribing approaches to increase customer 'stickiness' and Zscaler's recurring revenue including upsell and cross-sell opportunitites • Participating in regular, strategic account planning with your ecosystem and GTM leadership to ensure visibility and accountability; contributing to QBRs and deal review meetings • Collaborating with internal teams (e.g. Deal Desk, Product Management, Customer Success, Finance, Legal) to provide compliant, proactive solutions based on the customer's installed SKUs, Product Roadmap, and their unique Digital Transformation journey Who You Are (Success Profile) • You are a strategic advisor, adept at holistically analyzing accounts to drive digital transformation through renewals and upsells. • You are proactive and results-oriented, skilled at prescribing approaches to increase customer stickiness and recurring revenue. • You are a collaborative team player, able to work effectively across various internal departments to deliver compliant, proactive solutions. • You possess a strong sense of organization, managing multiple priorities while ensuring visibility and accountability. • You are curious and customer-focused, dedicated to understanding and meeting customer goals to strengthen long-term partnerships. What We’re Looking for (Minimum Qualifications) • Previous experience in sales account management • Ability to cultivate an understanding of accounts to recognize and lead the process to strengthen contracts (e.g., co-terming, true-ups, longer term contracts, positioning future upgrades and services) • Willingness to take risks and constructively challenge assumptions to improve outcomes • Strong sense of organization, while managing multiple priorities • Fluent in Japanese and English • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving What Will Make You Stand Out (Preferred Qualifications) • Some experience in renewals is a plus. • You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. • Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency. #LI-TY2 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and be