Product Manager, Enterprise (Staff/Principal-level)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. ROLE OVERVIEW Synthesia is used by over 90% of the Fortune 100, and the largest deployments now run thousands of creators across dozens of markets, languages, and compliance regimes. What decides whether those accounts expand or stall is not another avatar, it is whether admins, legal, and programme owners can actually stay in control. You'll own that layer end to end: workspace setup and governance, the content lifecycle, and the analytics and integrations that close the loop. This is the work that turns a proof of concept into a seven-figure renewal, and right now it is wide open. WHY THIS ROLE NOW AI video has crossed from experiment to standard tooling inside the world's biggest companies. The next phase of growth is won or lost on whether we can make that scale safe and manageable. That is your remit. WHAT YOU'LL BE DOING - Owning the end-to-end roadmap for content lifecycle, governance, and the operational layer that keeps enterprise deployments running - from workspace setup through compliance controls - Getting close to enterprise customers: understanding how IT admins, legal teams, programme managers and content owners think about governance, and what "in control" actually looks like at scale - Translating that into clear product direction, what to build, in what order, and why, and keeping engineering and design aligned to it as the strategy evolves - Working closely with the engineering manager and designer in the team; writing clear specs, making good calls on trade-offs, and providing the context that helps engineers build the right thing first time - Partnering with Solutions, CS, and Legal on complex enterprise deals. These features are frequently deal-critical and the commercial loop matters - Defining the metrics that tell us whether this layer is working: adoption of admin tooling, compliance feature usage, reduction in support escalations related to governance gaps WHO YOU ARE You've excited by the challenge that comes with untangling the inherent complexity of enterprise platform products. You understand that governance and compliance work isn't glamorous, but you know it's the difference between a proof of concept and a seven-figure renewal. You can hold a conversation with a CISO and with a content creator, and understand what each of them needs from the same system. YOU MAY BE A GOOD FIT IF YOU BRING - Significant experience owning a critical product domain - setting strategy, not just executing it - A track record of connecting product outcomes to commercial results: ARR, retention, expansion, or equivalent - Comfortable working across a broad surface area. You can prioritise ruthlessly and make the case for what gets built next - Strong written communication: PRDs, strategy docs, and customer insight summaries that others can act on without a follow-up - Ability to ramp quickly on to the complexity of enterprise buying motions. You'll be close to the commercial team on complex deals and that context matters - Based in London or open to regular travel; the team is London-anchored and in-person time matters We encourage you to apply even if you don't meet every point above. Strong candidates rarely match a list exactly, and we'd rather hear from you. OUR CULTURE At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions. Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here. https://www.notion.so/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2?pvs=21 LOCATION Flexible, hybrid role based from our London office or remote from Europe. GLOBAL BENEFITS: - You will be compensated well with a generous salary and equity. - You get 25 days of annual leave + local holidays. - Regular team offsites where you’ll get to collaborate with the product & engineering team in person. - Work from home budget - Work from anywhere policy of 60 days per year - Generous referral scheme - Enhanced parental leave - maternity leave includes 16 weeks at full pay, and paternity leave includes 5 weeks at full pay (if your country’s government scheme offers more generous support, you receive whichever is greater—our enhanced policy or the local statutory benefit) BENEFITS SPECIFIC TO UK: - Private healthcare via AXA for you with a discount for dependants - 5% pension match - Team lunches Tuesday-Friday in the London office