Chief of Staff, CN

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. HOW YOU'LL MAKE IMPACT This role will shape Airwallex’s commercial strategy in Greater China, identify the priorities that will move regional performance forward, and support the commercial team to deliver against them. You’ll analyze commercial results, translate insights into clear actions, and advise on strategy while coordinating internal resources around key commercial initiatives and deals. You’ll lead cross-functional projects that standardize and improve commercial processes and systems, including commercial SOPs, CRM systems, data analytics toolkits, training programs, and other operating models. You’ll also take direct accountability for the most critical and complex special projects, working with colleagues across functions and around the world to deliver commercial, product, and operational priorities. You'll work from our Shanghai or Shenzhen office five days a week. WHAT WE'RE LOOKING FOR Essentials - A bachelor’s degree or above from a top institution. - 4–8 years of experience in a relevant role at a top-tier consulting firm, VC firm, or investment bank. - Experience synthesizing information from multiple sources into a coherent framework for addressing business opportunities or challenges. - Strong data analysis skills, with familiarity with data analytics tools and methodologies. - Outstanding communication and interpersonal skills, with the ability to coordinate across functions and drive project implementation. - A strong ownership mentality, resilience under pressure, and the ability to navigate a global organization. Preferred - Experience supporting commercial strategy, revenue operations, or strategic projects in a startup, technology, fintech, or other high-growth environment. - Experience improving commercial processes, CRM systems, analytics toolkits, training programs, or operating models. - Experience working across Greater China or with globally distributed teams. YOU'LL THRIVE HERE IF - You’re comfortable making decisions with incomplete information and moving quickly anyway. - You connect dots across functions and hold the big picture without losing grip on the details. - You know when to align and when to just decide. Collaboration isn't a way to avoid accountability. - You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders. - You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work. LEARN MORE ABOUT YOUR TEAM Most strategy roles hand you a slide deck. This one hands you the keys. Strategy & Operations finds the next point of leverage in a hyper-growth fintech, then builds the system to capture it. We spot opportunities early, design how Airwallex scales into them, and turn that vision into the machinery that drives revenue across markets and products. You'll get the kind of access most people wait a decade for: a direct line to the growth engine, work that spans every function, and the freedom to own ambiguous, high-stakes problems end to end. And you won't do it the old way. We arm our people with AI to move faster than teams ten times our size, modeling, researching, and shipping at a pace that creates an unfair advantage. If you want to do the best work of your career on problems that actually matter, build with us. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.