Business Systems Analyst - Workday Time Tracking & Absence Management

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our People team are the architects of a great workplace where brilliant minds come together to do their best work. From discovering diverse talent and nurturing future leaders, to creating spaces that spark collaboration and crafting rewards that celebrate success - we're passionate about building a culture where everyone can thrive. We’re looking for a Business Systems Analyst to join our People Technology team in London. This is a full-time, hybrid role. You’ll support and evolve our Workday Time Tracking and/or Absence Management modules through configuration, project delivery and Tier 2 production support - ensuring a reliable, scalable experience for employees, managers, HR and Payroll teams. Get to know our People team - what drives us, how we work, and what you can expect. You’ll report to the Senior Manager, Workforce Management. You’ll be the subject-matter expert for how Time Tracking and/or Absence is configured in our Workday tenant, translating business needs into scalable configuration and helping keep the system running smoothly for end users. Here’s what your day-to-day might look like: • Own Workday Time and Absence Configuration: Gather and document requirements, configure Time Tracking and/or Absence Management, and support changes driven by new business needs, acquisitions or divestitures, and regulatory updates. • Deliver Robust Change and Release Management: Build and maintain functional designs and configuration workbooks; develop and execute unit, integration, regression and UAT test scripts; and assess the impact of Workday’s biannual releases. • Partner Across People, Payroll and Technology: Work with HR, Payroll and business stakeholders to validate time and absence data feeds into pay calculations, and support integrations with workforce-management tools, time clocks, scheduling tools and absence vendors. • Provide Tier 2 Production Support: Investigate and resolve escalated technical and configuration issues involving missed punches, incorrect accruals, calculation errors and approval-routing issues. Diagnose complex configuration, data and integration problems, escalating to Tier 3 or Workday support where needed. • Improve the Employee Experience: Analyse recurring support issues, identify root causes and recommend proactive configuration fixes or process improvements to improve system reliability and the end-user experience. • Build Capability and Confidence: Create and maintain technical documentation, job aids and training materials, and support clear service levels for ticket response and resolution. What you’ll bring: • Three or more years of hands-on Workday configuration experience in Time Tracking and/or Absence Management; Core HCM experience is a plus. • A solid understanding of Workday business processes, security groups and calculated fields as they relate to Time Tracking and Absence. • Experience gathering requirements, writing functional specifications and translating them into configuration. • Experience designing and executing test scripts, coordinating UAT and completing regression testing. • Strong troubleshooting skills, with experience investigating and resolving complex configuration, business-process and integration issues in a Tier 2 support environment. • Experience using a ticketing system such as Jira, and the ability to balance project priorities with production-support requests. • Clear, confident communication skills with technical and non-technical stakeholders. • Preferred experience includes Workday Time Tracking and/or Absence Management certification; experience with Legion, Calabrio, Deputy, time-clock/device integrations, third-party absence vendors, multi-country configurations or agile delivery. At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine - our interview typically includes 3-4 stages. Find more about how we hire here. Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment proces