JIRA
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
We’re looking for an Atlassian Administrator who is organized, customer-focused, and excited to build deeper expertise across Jira, Jira Service Management, Confluence, and the broader Atlassian Cloud ecosystem.
In this role, you will support the day-to-day administration and operation of Braze’s Atlassian platforms, helping teams work more effectively through reliable configuration, responsive support, clear documentation, and thoughtful automation.
You will serve as a key point of contact for Atlassian requests across the business, supporting everything from access and permissions to workflows, project configuration, JSM queues, dashboards, reporting, and troubleshooting. You will work closely with our Lead Atlassian Solutions Engineer to ensure changes are implemented consistently and in accordance with Braze’s platform governance and change management standards.
You will also contribute to larger initiatives including platform cleanup, workflow consolidation, service management improvements, automation, ScriptRunner development, and Braze’s growing use of Atlassian Rovo and AI agents.
If you enjoy solving problems, helping users, improving systems, and continuing to develop your technical skills in a large Atlassian Cloud environment, we’d love to meet you.
What You’ll Work On
You’ll support the operation and continued improvement of Braze’s Atlassian ecosystem, including:
• Platform Administration and User Support:
• Manage the day-to-day request queue for Jira, Jira Service Management, and Confluence, resolving configuration, access, reporting, and usability issues while keeping stakeholders informed.
• Jira and JSM Configuration:
• Configure and maintain projects, workflows, screens, custom fields, issue types, request types, queues, SLAs, forms, permission schemes, notification schemes, and customer portals.
• Automation and Operational Efficiency:
• Build and maintain Jira Automation rules that reduce manual work, improve consistency, and support repeatable business processes.
• Rovo and AI Enablement:
• Support and improve Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering feedback from users.
• Reporting and Visibility:
• Create and troubleshoot JQL queries, filters, dashboards, and reports that provide teams with visibility into workload, service performance, and operational trends.
• Governance and Access Management:
• Manage users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements.
• Documentation and Enablement:
• Maintain platform documentation, knowledge articles, and training materials, including async walkthroughs that help teams self-service common Atlassian tasks.
• Platform Improvement Initiatives:
• Partner with the Lead Atlassian Solutions Engineer on project rollouts, workflow consolidation, JSM improvements, platform cleanup, application integrations, and other initiatives that improve the scalability and usability of the Atlassian environment.
What You’ll Do
• Own and manage incoming Atlassian administration requests, prioritizing work based on business impact and urgency.
• Configure and maintain Jira, Jira Service Management, and Confluence configurations across projects, workflows, fields, permissions, queues, forms, SLAs, portals, spaces, and templates.
• Manage users, groups, roles, and access while supporting periodic license and access reviews.
• Build and troubleshoot JQL queries, filters, dashboards, and operational reports.
• Create and maintain Jira Automation rules for well-defined administrative and business use cases.
• Support existing Rovo agents and assist with the creation, testing, and rollout of new agents and AI-enabled workflows.
• Troubleshoot Atlassian Marketplace applications and coordinate with vendors or Atlassian Support when escalation is required.
• Test configuration changes in non-production environments before implementation.
• Maintain clear documentation for configurations, processes, and recurring administrative tasks.
• Create training materials and async walkthroughs that enable teams to use Atlassian tools effectively.
• Assist with ScriptRunner administration by reviewing, testing, troubleshooting, and making guided updates to existing scripts.
• Support larger Atlassian initiatives under the direction of the Lead Atlassian Solutions Engineer, taking on increasing ownership as your technical experience grows.
Who You Are
• Have 3 to 5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.
• Have working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals.
• Comfortable writing JQL and creating filters, dashboards, and operational reports.
• Familiar with