Account Manager, Scale

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Team Overview: The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role you will own a portfolio of established mid market customers, operating as a commercial partner who helps them mature their use of Braze and convert that maturity into growth. Success comes from breadth and rhythm, knowing your book well enough to spot where value is stalling and where the next opportunity sits. Responsibilities: • Own a portfolio of mid market customers across ANZ, with full accountability for renewal, upsell and cross sell • Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material • Generate your own expansion pipeline through usage analysis, whitespace mapping and maturity assessment • Build durable relationships with marketing, CRM and digital leadership, and multi thread beyond a single champion • Partner with Customer Success to run account plans and business reviews that connect Braze performance to customer outcomes • Develop tailored commercial proposals and lead renewal and expansion negotiations to close • Identify retention risk early using adoption signals, account health and stakeholder change • Achieve and exceed quarterly expansion and retention targets • Maintain accurate forecasts with a clear view of deal progression, risk and timing • Build repeatable plays that hold across a larger book rather than one off approaches • Lead customer meetings virtually and in person, with regular domestic and occasional international travel WHO YOU ARE You are a commercially minded Account Manager who enjoys running a busy book and knows where the growth is hiding in it. You have a proven record of expanding SaaS accounts, you are comfortable owning a number in a fast moving environment, and you work well across functions.. Requirements: • 5+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth and retention • Minimum 3 years owning SaaS customer relationships end to end, including accountability for renewals, upsell and expansion • Experience managing portfolios with annual contract values from 150K to 500K • Proven track record of consistently exceeding commercial targets in fast paced, high growth environments • Demonstrated ability to build relationships and sell value to senior marketing, CRM and digital stakeholders • Experience in the Martech, Adtech or broader CX space is highly regarded, including CRM, marketing automation, customer analytics, email or content marketing • Excellent collaborator with a proven ability to work across Customer Success, Services, Marketing, Partnerships and Sales • Exceptional communicator, a confident presenter, persuasive writer and trusted relationship builder with strong verbal, written and numerical fluency • Strong organisational and time management skills, comfortable managing competing priorities across a broad portfolio • Self starter with a high level of accountability, drive and commercial acumen WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enab