Senior Sales Operations Associate - Enterprise

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Due to our continued growth, we are seeking a seasoned Sales Strategy and Operations professional to join our team. In this role, you will define and scale operational best practices, support sales strategy and planning, and drive data-informed decision-making across the sales organization. You will partner closely with sales management to assess business health, design and interpret key performance metrics, and identify opportunities to capture untapped market potential. To succeed in this role, you need a solid understanding of sales processes and industry best practices. This is important, especially in a fast-growing environment. You should be able to predict how product releases, changing coverage models, and sales policy changes will affect the sales team. Then, you must turn that insight into effective sales execution and oversight. You will also lead system enhancements and reporting initiatives needed to establish, track, and present key sales performance indicators to senior management. What You Will Be Doing • Analyze business health and present data-driven recommendations to senior management to support strategic decision-making and investment planning • Design and interpret key performance metrics, identify areas of weakness, and develop targeted plans to address gaps • Identify untapped market potential and design and implement sales plans to capture growth opportunities • Design and implement sales coverage models for the direct sales team, including territory alignment and forecasting • Perform ad hoc analysis to support sales strategy, planning, and executive-level reporting • Implement best practices that drive simplification, efficiency, and productivity improvements for sales users • Manage core sales operations functions including user setup, territory management, forecasting, and data hygiene • Conduct sales leader training sessions and develop change management materials to drive adoption of new processes and tools What You Bring • MUST HAVE Deep technical expertise in Salesforce with experience in related cloud-based or web-based technologies • Bachelor's degree and 3-5 years of experience in Sales Operations, Business Systems Analysis, or a similar function • Self-starter mentality with the ability to shift priorities quickly, solve problems creatively, and deliver quality results under tight deadlines • Excellent written and verbal communication skills, including receptive listening and the ability to present complex ideas clearly to both technical and non-technical audiences • Strong collaboration skills, with demonstrated ability to work across virtual and global cross-functional teams • Strong data and analytics acumen, with demonstrated ability to synthesize large datasets into actionable insights, build reporting frameworks, and drive data-informed decision-making across sales and revenue operations • Proficiency in SQL and BI tools (e.g., Tableau, Looker, Power BI, or similar), with hands-on experience writing queries, manipulating data, and delivering compelling dashboards and reports for stakeholders at all levels • Proven change management and process transformation experience, with a track record of leading adoption across complex organizations • Proactive, forward-thinking mindset with a solid creative problem-solving aptitude • End-to-end implementation and support experience with global business systems, from requirements gathering through testing and production rollout Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the