Assistant Relationship Manager, Enterprise

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. HOW YOU'LL MAKE IMPACT Own and grow a portfolio of Enterprise customers in Hong Kong, building trusted relationships and helping them get more value from Airwallex, with a focus on Payment Acceptance and Point of Sale use cases. Drive adoption, onboarding, post-launch optimisation, retention, and expansion by understanding each customer’s payment flows, operational setup, and growth priorities. Partner closely with Sales, Product, Operations, Strategy, and other internal teams to resolve issues, share customer feedback, and deliver strong commercial and customer outcomes. You'll work from our Hong Kong office five days a week. WHAT WE'RE LOOKING FOR ESSENTIALS - 2+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role - Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment - Strong relationship management skills and confidence working with multiple stakeholders across customer organisations - Commercial acumen and the ability to balance customer value, retention, and growth outcomes - Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution - Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment - Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin) - High ownership, attention to detail, and willingness to learn PREFERRED - Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions - Experience using Salesforce or similar CRM tools - Experience managing and growing Enterprise customer accounts - Experience supporting customers through onboarding, implementation, go-live, and post-launch optimisation - Experience identifying upsell, cross-sell, and expansion opportunities across a product suite YOU'LL THRIVE HERE IF - You have a track record of hitting your numbers, and you’re motivated by stretch goals. - You own the outcome and you don't wait for permission to fix what's broken. - You connect dots across functions and hold the big picture without losing grip on the details. - You say what you mean. You're direct, but you lead with respect. - You value in-person collaboration and are happy being in the office five days a week. LEARN MORE ABOUT YOUR TEAM Enterprise Business is about more than closing deals. This team helps large, often multinational organizations solve complex financial challenges that go well beyond a single product decision — moving money globally, managing treasury operations, embedding financial services across borders, and replacing fragmented financial workflows with one global system built to scale. You’ll be helping customers understand what is possible when their financial operations work as one global system. It's a team for strategic sellers with a builder mindset, who combine strategic thinking with deep product knowledge: comfortable with long deal cycles, multiple stakeholders, and the kind of autonomy that comes from being trusted to create value, shape the deal, and move complex opportunities forward rather than follow a rigid playbook. If you want to work on high-consequence deals that genuinely change how large businesses operate financially, this is the place to do it. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.