Talent Acquisition Operations Generalist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. COMPANY LEVEL 4 WHAT YOU’LL DO As a TA Operations Generalist, you will play a pivotal role in driving the day-to-day execution, optimization, and scaling of our global Talent Acquisition infrastructure. Bridging tactical support and program management, you will own core operational workflows, drive tech stack adoption (including AI recruiting tools), ensure data integrity, and lead process improvement initiatives. You will act as a key operational partner to recruiters, hiring managers, and the broader People team. • Process Optimization & Scaling: Map, evaluate, and optimize end-to-end talent acquisition workflows across global regions to eliminate friction, boost recruiter productivity, and deliver an exceptional candidate experience. • TA Systems Administration & Tech Stack Execution: Serve as a core administrator for our recruitment tech stack (e.g., Greenhouse/Workday, CRM, Gem, sourcing tools, assessment platforms, GoodTime, AI scheduling tools). Lead ongoing maintenance, integrations, user permissions, and user training. • Data Integrity & Analytics: Maintain high standards of data hygiene across all systems. Partner with the Senior Manager and People Analytics team to build, track, and analyze key recruiting metrics (time-to-fill, pipeline velocity, pass-through rates, agency spend) to inform TA strategy. • AI & Tech Enablement: Research, evaluate, and help implement emerging AI-driven hiring technology (e.g., AI sourcing, automated interview scheduling, conversational AI chatbots). Drive enablement and change management for recruiter adoption. • Vendor & Contract Coordination: Support the curation of our centralized knowledge hub for vendor contracts, agency agreements, and job board subscriptions. Track renewal dates, usage metrics, and license allocation. • Compliance & Governance: Enforce recruiting compliance, data privacy (GDPR, CCPA), and internal governance guidelines across all regions. Ensure audit readiness and consistent adherence to hiring standards. • Enablement & Knowledge Management: Design and maintain comprehensive documentation, SOPs, and training guides in the central TA knowledge base. Deliver onboarding and continuous enablement training to recruiters and hiring managers on tools and process changes. • Cross-Functional Project Management: Lead mid-sized operational projects and sprint initiatives (e.g., interviewer training program rollouts, job board optimization, candidate survey analysis) with minimal supervision. WHO YOU ARE • Experience: 3–5 years of progressive experience in Talent Acquisition Operations, Recruiting Operations, or People Operations within a fast-paced Tech, AI, AdTech, or MarTech environment. • Tech Stack Expertise: Hands-on experience administering ATS platforms (e.g., Greenhouse, Lever, Workday) and recruitment CRMs or sourcing platforms (e.g., Gem, LinkedIn Recruiter). • AI & Modern TA Tool Savvy: Curiosity and practical experience with AI tools in recruitment (e.g., AI scheduling, sourcing tools, automated communications). • Data-Driven Mindset: Proficient in data hygiene, Excel/Google Sheets, and reporting tools (e.g., Looker, Tableau, or native ATS analytics) to convert raw data into actionable insights. • Problem-Solver & Program Manager: Proven ability to manage multi-faceted projects independently, prioritize workload, and adapt to changing business needs. • Strong Communicator: Excellent written and verbal communication skills; comfortable presenting SOPs and training to TA, HR, and hiring managers. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers a