Professional Services Engagement Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes. You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey. This role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy—helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services. About the Role • Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success. • Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization. • Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes. • Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution. • Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk. • Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts. • Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey. • Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution. • Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go-to-market strategies, and delivery efficiency. • Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services. • Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales-sensitive implementation to be the “landing vehicle” for large deals, through a “Paid Pilot” product sales motion • Instill confidence in Prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran About You • 5+ years of experience in a technical sales, professional services, solutions consulting, or customer-facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem. • 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc • Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices. • Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes. • Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align custom