Fraud Operations Specialist

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a member of Ramp's Fraud Operations team, you will play a pivotal role in safeguarding the company and its customers against fraudulent activities. This position involves analyzing new account applications, monetary and non-monetary account activity to identify and mitigate risks associated with first-party and third-party fraud. We are seeking a detail-oriented professional who is adept at applying fraud detection techniques and leveraging data sources and tools to develop logical courses of action. In addition to technical acumen, this role requires strong interpersonal and communication skills to interact effectively cross-functionally and with customers, external financial institutions, and law enforcement agencies. Ideal candidates are self-starters who are energized by ambiguity and love creating clarity. WHAT YOU'LL DO - Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors. - Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior. - Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings. - Investigate and facilitate customer card disputes, ensuring cases are resolved accurately and within network timelines. - Use AI tools and automation to streamline investigations, and help develop and improve the processes and tooling behind them. - Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues. - Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations. - Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary. - Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures. - Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls. - Document procedures and proactively identify opportunities for operational process improvement. WORK SCHEDULE REQUIREMENTS Fraud doesn't operate on a standard 9-to-5 schedule, and neither does this role. Candidates must have the flexibility to work nights, weekends, and holidays as part of a rotating schedule to ensure 24/7 fraud monitoring and response. This is essential to maintaining Ramp’s commitment to protecting its customers and minimizing risk around the clock. WHAT YOU NEED - Minimum 2 years of experience in fraud prevention or investigations - Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries - Excellent collaboration, written and verbal communication skills NICE-TO-HAVES - Experience with NACHA rules and regulations - Experience with card network rules and regulations, including dispute and chargeback processes - Experience with funds recovery processes, including hold harmless letters and ACH recalls - Experience in high-growth startups - Experience integrating AI into your daily work - Knowledge of SQL or Python BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Bewa