Senior Employee Relations Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We’re seeking an experienced Senior Manager, Employee Relations to join our team. Based in our EMEA HQ in London on a hybrid basis, this strategic role oversees employee relations across our critical EMEA markets. You will serve as a consultative leader, leveraging modern tools, including AI-driven HR technologies, to build scalable programs that enhance engagement, mitigate risk, and ensure compliance across complex international geographies. What you’ll do (Role Expectations) • Strategic Partnership: Serve as a strategic partner to business leaders, legal, and people partners across EMEA, providing expert advice, counsel, and resolution on complex employee matters, performance management, and policy interpretation. • Works Council Management: Act as the primary liaison with our Works Council in France, leading statutory meetings, managing consultations, and maintaining a productive, compliant relationship. • Grievances & Workplace Investigations: Lead, investigate, and resolve employee grievances and formal claims (e.g., harassment, discrimination, retaliation, workplace concerns) by conducting thorough reviews, delivering conclusive findings, and proposing actionable remediation. • Cross-Functional Collaboration: Collaborate with stakeholders (e.g., infosec, internal audit teams, security) to continue to drive efficiencies across the company where there could be exposed risk to the organization. • Data & Analytics: Oversee and optimize a centralized case management system, leveraging data analytics and AI-enhanced HR tools to produce executive dashboards, identify systemic trends, and offer proactive, risk-mitigating recommendations. • Program Development: Design and implement comprehensive employee relations philosophies, programs, and training sessions to upskill managers, foster a constructive workplace culture, and ensure fair, respectful treatment across all regional teams. • Regional Compliance: Ensure all company employment policies, performance management processes, and accommodation practices comply with the distinct national, statutory, and local employment regulations, specifically of the UK, Germany, France, Spain and the Netherlands. What We’re Looking for (Minimum Qualifications) • Experience: Direct and impactful mid to senior level Employee Relations experience, with a substantial track record of managing complex ER cases independently. • Works Council Experience: Hands-on experience partnering with, consulting, or managing Works Councils in either an Employment/People Relations or HR/People Business Partner capacity. • Language Skills: Fluency or professional working proficiency in French is preferred to facilitate seamless regional partnerships. • Labor Law Expertise: In-depth, practical knowledge of regional labor and employment laws across EMEA, specifically within the UK, Germany and France and ideally Spain and the Netherlands. • Proven Impact: Demonstrable success in developing and executing employee relations programs that measurably impact organizational culture and business outcomes. • Conflict Resolution: Advanced problem-solving and conflict resolution skills, with the ability to maintain composure, discretion, and integrity when managing highly sensitive, complex investigations. What Will Make You Stand Out (Preferred Qualifications) • Previous experience supporting global, distributed teams within the fast-paced or hyper-growth technology sector. • Experience integrating AI tools or advanced analytics into HR and ER workflows to drive organizational decision-making and operational efficiency. • Exceptional written and verbal communication skills, with a proven ability to influence, negotiate, and coach stakeholders at all levels of the organization. #LI - Hybrid #LI - MP1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the cha