Product Reliability Engineer

About the Team OpenAI’s Hardware organization develops silicon and system-level solutions designed for the unique demands of advanced AI workloads. The team is responsible for building the next generation of AI-native silicon while working closely with software and research partners to co-design hardware tightly integrated with AI models. In addition to delivering production-grade silicon for OpenAI’s supercomputing infrastructure, the team also creates custom design tools and methodologies that accelerate innovation and enable hardware optimized specifically for AI. The Compute team works on the design of our AI supercomputers, doing everything from workload modeling to influencing accelerator design. We’re leaning into our partnerships to make system and data center co-design an integral part of this process, and are looking for engineers to design AI supercomputers solutions for data center applications This team is responsible for working with partners to optimize their hardware for our workloads, identifying promising new deep learning accelerators, and bringing those hardware platforms to production. If you’re excited to work at the intersection of cutting edge deep learning, hardware system, and data center design this role is for you! About the Role We’re looking for a Product Reliability Engineer to own reliability engineering for advanced IT hardware, from printed circuit board assemblies (PCBAs) through compute and networking trays, systems, and fully integrated racks. You’ll translate operating conditions and service-life goals into reliability requirements, design and execute qualification tests, and drive failure analysis and corrective-action verification from development through production and field deployment. Working with electrical, mechanical, thermal, manufacturing, quality, and data center teams, suppliers, and manufacturing partners, you’ll use test and field evidence to improve hardware durability, serviceability, and availability. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Define reliability requirements and targets for PCBAs, trays, systems, and racks using mission profiles, expected service life, operating environments, duty cycles, and availability goals. - Drive design-for-reliability reviews with electrical, mechanical, and thermal engineers. Use failure modes and effects analysis (DFMEA or FMEA) and physics of failure to prioritize risks and recommend design improvements. Own component de-rating guidelines and guidance. - Own reliability qualification plans from new product introduction through production, defining test coverage, representative configurations, sample sizes, stress conditions, duration, pass/fail criteria, and exit evidence at each assembly level. - Develop and execute accelerated life and environmental tests, including temperature cycling, humidity exposure, power cycling, shock, vibration, and transport testing. Exercise hardware under representative workloads and monitor function and degradation during stress. - Analyze life-test and field data using Weibull and other reliability models, acceleration models, and confidence intervals. State assumptions, exposure, and uncertainty when estimating failure rates, useful life, or reliability against targets. - Lead failure investigations from symptom reproduction through physical root cause. Maintain failure reporting, analysis, and corrective-action records, and verify fixes through targeted testing and recurrence monitoring. - Review supplier reliability plans and evidence for PCBs, PCBa components/assemblies, cables, connectors, and cooling components. Identify gaps between component qualification and the stresses encountered in the integrated system or rack. - Work hands-on with internal and partner labs to develop fixtures, instrumentation, and test methods. Review sample traceability, test configurations, calibration, raw data, and failure capture, including on-site support at manufacturing partners. - Partner with manufacturing and quality engineers to establish and validate reliability screens, burn-in where justified, and ongoing reliability testing. Confirm screening detects relevant defects without consuming unacceptable product life. - Evaluate reliability risks introduced by assembly and integration: board strain and solder-joint damage, connector mating and retention, cable routing, fastener preload, power connections, and thermal interfaces. Partner with cooling specialists on leak integrity, material compatibility, corrosion, and cooling performance over life. - Plan reliability test resources, lab capacity, hardware samples, schedules, and dependencies across programs with engineering teams, technical program managers, suppliers, and manufacturing partners. - Present qualification results, unresolved failure modes, and residual risk at design and release reviews. Make evidence-based readiness recommendations and clearly identify test gaps, required follow-up, and decisions for accountable owners. - Assess reliability impact and define targeted requalification for design, component, supplier, manufacturing process, and repair changes, including firmware changes that alter hardware operating stresses. - Track field returns and fleet failure trends with service and data center teams. Correlate telemetry, failure analysis, and configuration history to prioritize corrective actions and feed lessons into future designs and qualification plans. - Validate serviceability and repeated assembly or maintenance operations, including connector mating cycles and component replacement. Work with system engineers to assess how hardware failures, redundancy, and recovery affect rack availability. You might thrive in this role if you: - Have hands-on reliability engineering experience with advanced IT hardware, such as AI/HPC servers, networking eq