Scaled Programs Lead, SMB Ads

About the Team OpenAI is building the next generation of advertising for an AI-powered world. As AI changes how people discover information, explore possibilities, and make decisions, we believe this presents a huge opportunity for small and medium-sized businesses to connect with customers in new ways. The SMB Ads Marketing team is building this opportunity from the ground up. We define how businesses discover OpenAI’s advertising platform, become successful advertisers, and grow their investment over time. Working closely with Product, Ads Engineering, Data Science, and Sales, we combine customer insight, rigorous experimentation, and fast execution to turn early opportunities into scalable growth. About the Role We are looking for a Scaled Programs Lead to build and scale global programs that engage SMB-focused agencies and other partners helping small and medium-sized businesses grow. This is a zero-to-one opportunity to shape how these audiences discover, understand and adopt OpenAI’s advertising solutions. You will develop programs that build awareness, recruit participants, strengthen their capabilities and help them bring the advertising opportunity to their SMB customers. Your remit will span audience segmentation, recruitment campaigns, education, certification, incentives and co-marketing. You will design and launch new programs, validate their impact and scale the approaches that deliver meaningful results. Working across Marketing, Partnerships, Sales, Product and Operations, you will combine strategic judgment with hands-on execution. As the programs grow, you will build and lead a team to expand them globally. In This Role, You Will - Set the global program strategy for SMB-focused agencies and scaled partners, defining priority audiences, growth goals, and investment choices. - Build awareness and recruit qualified participants through campaigns and outreach that demonstrate the value of OpenAI’s advertising solutions. - Segment agencies and partners by capabilities, needs, and growth potential. Design program tiers, incentives, and benefits that support their success. - Develop education, training, webinars, certification, badging, and content that help participants serve SMB advertisers effectively. - Launch repeatable co-marketing programs, joint campaigns, events, and reusable toolkits that reach SMB audiences through participating agencies and partners. - Pilot programs and measure participation, activation, advertiser growth, and economics. Scale effective approaches and refine or retire underperforming programs. - Lead cross-functional delivery and adapt programs across markets. Build the team and operating capabilities needed for global scale. You Might Thrive in This Role If You - Demonstrate success building and scaling programs for SMB-focused agencies or other partners serving small businesses. - Set program strategy using audience segmentation, customer insight, and commercial analysis. - Bring experience developing participant recruitment, education, enablement, or co-marketing programs. - Translate program goals into pilots, measurable outcomes, and repeatable approaches that scale. - Lead cross-functional initiatives with marketing, sales, partnerships, product, and operations teams. - Adapt programs across markets while balancing global consistency with local needs. - Combine hands-on program building with the ability to hire, develop, and lead a team. Preferred Qualifications - Experience building agency or partner programs for digital advertising platforms serving SMBs. - Track record launching programs that drive advertiser acquisition, activation, retention, or investment. - Experience designing partner tiers, certifications, incentives, and benefits. - Success developing scalable co-marketing campaigns, education programs, and partner toolkits. - Experience using program economics and experimentation to guide investment and growth. - Experience expanding partner programs globally and adapting them to local markets. Workplace & Location - San Francisco or New York. This role requires a hybrid schedule with an in office requirement from Monday - Wednesday. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maint