Retail & Used Car De-Fleet Manager, Europe

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. The Retail & Used Car De-Fleet Manager (Europe) is responsible for leading the end-to-end strategy and operations for vehicle de-fleeting, trade-in management, refurbishment, and sales across the European region. This role is accountable for maximizing vehicle residual values through accurate valuation, effective refurbishment planning, efficient inventory management, and optimized route-to-market decisions. Working cross-functionally with Sales, Fleet, Service, Finance, and Retail Operations teams, the De-Fleet Manager ensures all returned and traded vehicles are processed efficiently, marketed through the most appropriate sales channels, and sold in a manner that maximizes profitability while supporting Lucid’s premium brand standards and customer experience. The successful candidate will drive operational excellence, establish scalable de-fleet processes, develop strategic remarketing partnerships, and deliver performance through robust KPI management, ensuring a best-in-class used vehicle and Certified Pre-Owned operation across Europe. Key Responsibilities • Lead the valuation, pricing, and resale strategy for all Lucid trade-in and de-fleet vehicles, ensuring accurate vehicle appraisals, margin optimization, and effective route-to-market decisions. • Develop and manage European used vehicle sales channels, including retail, wholesale, auction, and third-party marketplace partnerships, to maximize profitability, speed of sale, and market coverage. • Design and oversee a standardized EU de-fleet process covering vehicle returns, inspections, refurbishment, logistics, storage, and sales readiness. • Collaborate cross-functionally with Sales, Service, Retail Operations, Fleet, and Finance teams to ensure efficient vehicle processing and minimize cost leakage. • Define, track, and report key performance indicators related to vehicle turnaround times, refurbishment efficiency, inventory aging, channel performance, and profitability. • Drive continuous improvement initiatives to enhance operational efficiency, stock turn, customer experience, and financial performance. • Support the implementation and ongoing management of the Certified Pre-Owned (CPO) program, ensuring vehicles meet brand, quality, and compliance standards. • Manage fleet return processes with leasing and fleet partners, ensuring timely execution, accurate condition assessments, and maximum value recovery from returned vehicles. • Identify and resolve process bottlenecks across the used vehicle lifecycle to improve operational performance and optimize residual value outcomes. • Deliver a premium, end-to-end customer experience, guiding customers through every stage of the sales journey with a consultative approach, tailored solutions, and seamless vehicle delivery and ownership transition. • Build lasting customer relationships and drive brand loyalty by proactively resolving issues, exceeding expectations, and continuously enhancing the customer experience to generate advocacy and satisfaction. • Set up & drive campaigns (GTM) for all regions, in conjunction with the NSCs in relevant markets Qualifications • Experience in Automotive Management, Supply Chain, Finance, or a related discipline preferred, but not essential. • Minimum of 8 years’ proven success in vehicle de-fleet, remarketing, used vehicle operations, or a related automotive industry role. • Demonstrated expertise in end-to-end de-fleet and remarketing operations, including vehicle valuation, refurbishment planning and inventory management. • Strong understanding of residual value management and the commercial drivers impacting profitability across wholesale and auction channels. • Proven experience defining, managing, and reporting on key operational and financial KPIs within a de-fleet/remarketing environment. • Proficient in CRM and business management systems, with Salesforce experience preferred. • Excellent negotiation, communication, and presentation skills, with the ability to influence stakeholders and build effective relationships with internal and external partners. • Strong commercial acumen with a strategic mindset, capable of identifying growth opportunities, driving process improvements, and delivering sustainable business results. • Highly analytical, results-oriented, and self-motivated, with the ability to manage multiple priorities in a fast-paced environment. • Demonstrated ability to work independently while collaborating effectively across cross-functional teams and international markets. • Fluent in English, both written and spoken; additional European languages are advantageous. This is a Lucid office-based role in Amsterdam Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exemp