Investment Specialist II

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As a SoFi Investment Specialist, you will support existing SoFi members and new customers by providing product education, account assistance, and operational support across SoFi's suite of investment services. SoFi offers Brokerage, Robo Advisor, and retirement account solutions. In this role, you will help members understand these products, navigate account processes, and access the resources they need to manage their investment accounts. You will play an important role in delivering an exceptional member experience while maintaining accuracy, professionalism, and compliance with applicable regulatory requirements. What you will do • Provide member support through inbound phone calls, chat, and email. • Educate members about SoFi Invest products, including Brokerage, Robo Advisor, and retirement accounts. • Assist members with product-related questions involving equities, options, and margin. • Troubleshoot operational and technical issues related to SoFi Invest products and services. • Support members with account opening, funding, transactions, and general account maintenance. • Explain investment account features, processes, terminology, and available services. • Provide information about account activity and investment performance in accordance with established procedures and regulatory guidelines. • Help members understand the features and differences between Brokerage and Robo Advisor accounts. • Identify member needs and provide accurate information about available products and services. • Monitor account activity and complete operational tasks with a high level of accuracy and attention to detail. • Collaborate with management and product teams to identify opportunities to improve processes and member experience. • Follow established compliance procedures and maintain all required professional licenses. What you will need • Required FINRA licenses: One of the following combinations: • Series 7, Series 63, and Series 65; OR • Series 7 and Series 66. • All required licenses must be active and maintained throughout employment. • Previous experience in financial services, preferably in a customer-facing or member support environment. • Knowledge of investment products and financial concepts, including equities, options, and margin. • Strong verbal and written communication skills. • Excellent analytical, problem-solving, and interpersonal skills. • Strong attention to detail and ability to manage multiple tasks efficiently. • Ability to understand member needs and provide accurate, timely support. • Self-motivated, organized, and comfortable working independently and collaboratively. • Curiosity, adaptability, and willingness to learn in a fast-paced environment. • A customer-first mindset and commitment to delivering an excellent member experience. • Must successfully complete the required FINRA fingerprint-based background check. Preferred Qualifications • Bachelor's degree preferred; equivalent education and relevant professional experience may be considered. • Experience supporting brokerage, investment, or wealth management accounts. • Familiarity with investment account operations and financial services platforms. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.