Strategic Account Manager, Mid Market

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and play a critical role in helping some of our highest-value Sellers grow and scale with Square. The Account Management team partners with high-value Australian business owners to maximise the value they get from Square, providing tailored, strategic guidance to help Sellers achieve their goals. As an Account Manager on our Strategic team, you will take ownership of long-term, high-impact partnerships with a diverse portfolio of dynamic business owners. Reporting to the Strategic Lead, you will operate with a high degree of autonomy and engage in peer support. Building trusted relationships across industries, developing a deep understanding of seller needs, and proactively shaping solutions that drive meaningful outcomes. You will act as a strong advocate for your Sellers within Square, balancing their priorities with broader business objectives. In this role, you are expected to anticipate challenges and opportunities, applying sound judgment and creativity to solve complex business problems. You will leverage Square’s platform to design thoughtful, scalable solutions across a range of business scenarios, navigating ambiguity with confidence. As a trusted advisor, you will lead day-to-day engagement while also identifying and driving longer-term growth opportunities — expanding partnerships, influencing adoption, and negotiating commercially sound, mutually beneficial outcomes. You will play a key role in representing the voice of some of Square’s highest-value Sellers, synthesising insights from your portfolio to inform internal teams and influence decision-making. Through strong cross-functional partnership, you will help shape how Square supports and grows its strategic sellers, contributing beyond individual accounts to broader team and business impact. The ideal candidate brings experience across mid-market account management, business development, consulting, partnerships, sales, or sales engineering, and is comfortable engaging senior stakeholders including business owners, IT, finance, and operations leaders. They have demonstrated success managing complex, multi-stakeholder initiatives on behalf of customers and are confident operating independently in fast-moving environments. Internally, they collaborate effectively with product, engineering, finance, implementation, marketing, legal, and sales teams to drive successful outcomes for customers and Square. You Will: • Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations • Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management • Anticipate and solve complex seller challenges, leveraging deep product, payments, and industry knowledge to design innovative solutions in ambiguous environments • Support and elevate peers, sharing best practices, contributing to team learning, and positively influencing the broader Strategic AM function. • Demonstrated ability to contribute to the refinement and evolution of Strategic Account Management practices, applying subject matter expertise in account segmentation, prioritisation, and portfolio strategy • Experience designing and operationalising repeatable approaches to account planning, seller engagement, and opportunity management that improve consistency and impact across a team • Proven capability to engage and align cross-functional partners (e.g. Product, Sales, Implementation, Finance, Marketing) to support a more systematic and scalable approach to managing strategic sellers • Strong judgment in identifying patterns and insights across a book of business and translating them into practical frameworks or guidance that others can follow • Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers • Be the "voice of the seller" curating analysis of product performance from your managed book, and provide relevant feedback to inform for product roadmap decision-making You have: • 5+ years experience in account management, business development, partnerships, sales or sales engineering focused on technical products • Industry experience in Hospitality and/or Food & Beverage strongly preferred • Proven ability to own revenue outcomes and manage sophisticated commercial relationships with minimal guidance • In-depth experience collaborating internally with partners on complex deals or partnerships • Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both