Senior Devops Engineer - Customer Engineering Team

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary As a Senior DevOps Engineer in the Customer Engineering organization at Harness, you will operate at the intersection of Forward Deployment Engineering and Cloud Engineering—enabling secure, production-grade deployments for customers adopting our Bring Your Own Cloud (BYOC) model. You will help customers run Harness and Traceable platforms within their own infrastructure while achieving SaaS-level reliability, scalability, and operational excellence. In this role, you will design, build, and operate cloud and hybrid infrastructure across diverse customer environments (AWS, Azure, GCP), working closely with the Cloud Engineering team to align deployments with platform best practices. You will leverage modern CI/CD practices to streamline deployments, Infrastructure as Code (IaC) to ensure repeatability, and robust observability frameworks to maintain deep visibility into system health and performance. Applying strong Site Reliability Engineering (SRE) principles, you will ensure high availability, seamless upgrades, and proactive incident management. Key Responsibilities Cloud Infrastructure Design & Implementation: • Design, build, and manage scalable, secure, and reliable cloud infrastructure using GCP, AWS or Azure. • Develop infrastructure-as-code using tools such as Terraform, CloudFormation, or similar. Site Reliability Engineering (SRE): • Implement SRE practices to ensure the reliability, availability, and performance of cloud services. • Develop and maintain monitoring, logging, and alerting systems to detect and address issues proactively. • Perform capacity planning and demand forecasting to ensure system scalability and performance. Automation & CI/CD: • Deploy, manage, and scale applications using Kubernetes (K8s). • Utilize Helm for packaging, deploying, and managing applications on Kubernetes. • Design and implement continuous integration and continuous deployment (CI/CD) pipelines to automate the delivery of applications and infrastructure. • Develop automation scripts and tools to streamline operations and improve efficiency. Security & Compliance: • Ensure cloud infrastructure and applications meet security and compliance standards. • Implement security best practices and perform regular security audits and assessments. Collaboration & Mentorship: • Collaborate with cross-functional teams including developers, product managers, and operations to deliver high-quality solutions. • Mentor and guide junior engineers, sharing best practices and fostering a culture of continuous improvement. About You Technical Expertise: • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. • 3+ years of experience in cloud engineering, site reliability engineering, or related roles. • Strong experience with cloud platforms (AWS, GCP, Azure) and cloud-native services. • Proficiency in infrastructure-as-code tools (Terraform), Helm package manager and configuration management tools (Ansible, Chef, Puppet) • Experience with AI-OPS SRE Practices: • Experience with SRE principles, including error budgets, SLIs, SLOs, and incident management. • Strong knowledge of monitoring and observability tools (Prometheus, Grafana, GCM). Automation & DevOps: • Expertise in building and managing CI/CD pipelines using tools like Jenkins, GitLab CI, CircleCI or Harness • Strong coding skills (Python, Go, etc.) and familiarity with version control systems (Git). Security & Compliance: • Understanding of security best practices for cloud infrastructure and applications. • Experience with compliance frameworks (ISO 27001, SOC 2, PCI DSS) is a plus. Soft Skills: • Excellent problem-solving skills and attention to detail. • Strong communication and collaboration skills, with a proactive and innovative approach. Work Location • This role will be out of our Bangalore office on a Hybrid capacity. Harness in the news: • Accelerating Our Mission to Bring AI to Everything After Code • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation • How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare • Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, relig