Senior Benefits Specialist

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Benefits Operations Specialist to join our People & Culture team. Reporting to the Senior Manager, People Operations EMEA, you will serve as a subject matter expert in the day-to-day execution and administration of our EMEA benefit programs in a remote role based in Ireland. In this position, you will act as the operational backbone of the benefits function, ensuring that the complete employee lifecycle from onboarding to off-boarding is managed with precision, empathy, and regulatory compliance, focusing on high-touch administration of complex leave cases and seamless benefits concierge delivery. What you’ll do (Role Expectations) • Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge • Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers • Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options • Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing Who You Are (Success Profile) • You thrive in ambiguity. You're comfortable building the path as you walk it, seeing dynamic workplace shifts not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution. • You are a problem-solver. You actively seek out challenges and find energy in crafting solutions, knowing that solving tough operational problems delivers the greatest impact. • You are a high-trust collaborator. You are ambitious for the broader team, embracing candor delivered with clarity and respect as the truest form of teamwork and the fastest way to build trust. • You are a learner. You possess a growth mindset, proactively seeking feedback and pursuing self-development to elevate partnership and deliver purpose-driven work. What We’re Looking for (Minimum Qualifications) • Demonstrated ability to leverage AI technologies and modern digital workflows to drive measurable operational efficiency • Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience • 8+ years of dedicated experience in HR benefits administration, with an emphasis on benefits operations • Project management experience within an HR or people operations environment • Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals • Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation What Will Make You Stand Out (Preferred Qualifications) • Experience leveraging generative AI tools and process automation platforms to optimize employee service delivery and scale operational workflows • Direct experience working within a global, public SaaS or high-growth technology organization • Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment #LI-Remote #LI-LJ1 Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Ireland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range €64.000—€92.000 EUR At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and priv