Fleet Health Specialist

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. This role will report to the Fleet Manager. You will: • Perform quantitative and qualitative analyses with internal partners and stakeholders that translates data into actionable insights for fleet health metrics across multiple markets. Additionally work with fleet tooling and data science teams to evolve data signal availability and define metrics calculations • Deliver recurring reports on fleet performance against availability targets, report on progress against issue resolution paths, and escalate findings to cross-functional Engineering and Operations teams as needed • Drive corrective actions by establishing process, policy, and technical functionality requirements which mitigates scaled risk, reduces disruption, prevents issue recurrence, and ensures resilient fleet operations • Analyze end-to-end capability recovery metrics, generate reports of offline time attribution, and drive cross functional technical and operational improvement efforts • Travel to operational regions to perform fleet inspections, verify technical and operational interdependencies are met to ensure fleet online rate • Foster highly collaborative cross-functional relationships with operations, engineering, and external suppliers, to ensure consistent and effective issue response strategies You have: • A B.A., B.S. and/or an automotive technology degree • 3+ years experience in automotive service, fleet management, and/or automotive technology development • Demonstrated ability to execute and facilitate technical root cause analysis initiatives along side engineering partners • Strong competency with Google Workspace tools or equivalent (word processing, spreadsheets, slide decks) • Excellent written and verbal communication, documentation and presentation skills, facilitating clear and open communication and collaboration across all levels of the organization with a proven ability to influence large cross-functional teams We prefer: • Diagnostic troubleshooting experience with HV, CAN, Flexray, LIN, HVAC, cooling, chassis, and suspension • Technical understanding of complex automotive and autonomous driving systems as well as systems diagnostics best practices and root cause analysis best practices" • Experience with Automotive OEM • The ability to debug complex electrical, mechanical, optical and software systems • Experience with SQL, R, or other data analytics language • Demonstrated ability to partner with and align executive stakeholders across a diverse geographic and functional landscape The expected hourly range for this position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Hourly Range $62.50—$76.93 USD