Customer success
We're always excited to connect with strong talent for this team. While this Expression of Interest pipeline is focused on future opportunities, some related openings may also be live today.
If you're looking to make a move immediately, we encourage you to check our careers page for currently open roles that match your background.
By applying here, you're joining our talent community for this specific team. Here is exactly how we handle these applications:
- We look at every profile: Our recruiting team reviews these regularly. If your background aligns with the skills we know we'll need next, we'll flag your profile.
- We start with a casual chat: If there's a potential future match, a recruiter will reach out for an introductory conversation. No intense interview loops—just a chance to connect on your career goals and what we're building.
- We respect your time: We won't kick off a formal, multi-stage interview process until a role is officially open and approved.
- We keep you in mind: Even if we don't reach out right away, we keep this talent pool active and turn to it first when a new headcount opens up.
About the Team
Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.
Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.
About the Role
Our Enterprise and Strategic teams sit at the center of Miro's evolution from a collaboration product to an AI-powered innovation workspace. Enterprise AEs work with large, complex organisations from 3,000 to 15,000 employees that are rethinking how their teams collaborate, innovate, and bring products to market. Strategic AEs own a focused portfolio of Miro's largest global accounts — Fortune 500 and Global 2000 enterprises — where the mission is to make Miro the nerve center for innovation across entire organisations.
Deals at both levels are multi-threaded, multi-stakeholder, and often multi-year. You'll work in tightly coordinated PODs alongside Solution Engineering, Customer Success, Value Advisory, Professional Services, and executive leadership. If you operate best when you're building long-term relationships, navigating complexity, and winning deals that genuinely transform how companies work — this is your team.
What you’ll do
- Own a named account territory or portfolio
- Enterprise: Pursue net-new logos and grow existing footprint across a portfolio of 3,000–15,000 EE organisations, with a disciplined outbound motion running in parallel.
- Strategic: Develop and execute deep account strategies across 3–10 global enterprise customers. Identify priority business initiatives, executive buyers, Champions, competitive risks, and multi-product expansion opportunities.
- Run complex, multi-threaded sales cycles
- Orchestrate discovery across Lines of Business, IT, and executive leadership. Map stakeholders, build champions, and create irrefutable business cases tied to named customer initiatives and measurable outcomes.
- Drive workflow-led expansion
- Position Miro around high-value enterprise workflows — product strategy, roadmapping, customer discovery, prototyping, planning, agile execution, technical diagramming, portfolio visibility, and innovation governance. Connect Miro's platform to measurable customer outcomes.
- Build executive alignment and business cases
- Engage senior leaders across Product, Engineering, Design, IT, Transformation, Finance, and the C-suite. Create compelling business cases that tie Miro to named customer initiatives, quantified pain, strategic priorities, and long-term value realisation.
- Orchestrate your POD to win
- Lead cross-functional teams across Solution Engineering, Customer Success, Value Advisory, Professional Services, Product, Marketing, Partners, and executive sponsors. Align the team around clear account objectives, executive engagement plans, and expansion plays.
- Create and manage strategic pipeline
- Maintain a disciplined pipeline generation motion using account-based execution, executive outreach, customer workshops, field marketing, partner collaboration, and renewal planning.
- Operate with rigorous sales discipline
- Apply MEDDPICC and Command of the Message at an expert level. Build customer-validated problem statements, develop real Champions, secure Economic Buyer access, quantify business impact, and use mutual plans to drive complex opportunities forward.
- Forecast with precision and raise the bar
- Leverage leading indicators to stay ahead of coverage requirements, communicate risks early, contribute deal learnings, and mentor peers on territory planning, stakeholder mapping, and value selling.
What you’ll need
- For both Enterprise and Strategic AE:
- Expert-level MEDDPICC command — fluent across complex multi-stakeholder deals; coaches others.
- Strong executive presence — credibly engages Director, VP, and C-level across technical and business personas.
- Deep account planning discipline, with the ability to translate customer strategy into named initiatives, stakeholder maps, pipeline plans, and measurable expansion outcomes.
- Experience orchestrating cross-functional deal teams across SE, CS, Services, Value Advi