Supervisor Order Operations

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. About the Team The European Order Operations team owns the end-to-end quote-to-cash process and serves as the main operational partner for Retail and Corporate Sales on order-related matters. The team connects Sales, Delivery, Logistics, Service, Production Control, IT, Finance, Tax, and Accounting to ensure accurate orders and timely deliveries. The team combines daily operational execution with performance management, issue resolution, and continuous improvement, supporting orderbook accuracy, delivery readiness, and revenue recognition. About the Role The Supervisor, Order Operations is a hands-on people leader responsible for the daily performance of the European Order Operations team in Amsterdam. Working alongside Order Operations Specialists, the role ensures consistent execution of the end-to-end order-to-cash process, accurate orderbook management, timely resolution of escalations, and coordinated delivery readiness. The Supervisor establishes clear performance visibility through KPIs and reporting, strengthens team accountability, and drives process standardization, improvement, and automation. What You Own • Daily Operations: Lead and work alongside the Order Operations Specialists to ensure consistent daily execution, adherence to standards and timelines, and accurate application of policies and processes. • Escalation Management: Own resolution of complex issues across orders, VIN matching, pricing, configuration, invoicing, payments, refunds, and delivery readiness. Proactively identify and escalate critical operational risks and capacity constraints. • Orderbook & Delivery: Safeguard orderbook accuracy and delivery readiness by validating vehicle availability, VIN-to-order matching, readiness checks, delivery milestones, and blockers through close coordination with Delivery, Service, and Logistics. • Performance Management: Define, monitor, and own KPIs, operational reports, and dashboards that provide clear visibility into order-to-delivery progress, risks, and required actions. • Process Improvement: Identify operational inefficiencies and lead process standardization, automation, continuous improvement, and user acceptance testing for system changes. • Team Development: Coach and develop team members through structured feedback, knowledge sharing, training materials, and standard operating procedures, building accountability and operational excellence. • Workload Management: Monitor workload distribution, team capacity, and operational priorities to ensure resources are aligned with business needs and delivery commitments. • Cross-Functional Alignment: Coordinate with Sales, Delivery, Logistics, IT, Service, Production Control, Finance, Tax, and Accounting to resolve dependencies, support revenue recognition, and deliver business initiatives. What You Bring Required Qualifications & Skills • 5+ years of experience in order management, operations, or supply chain, including team leadership or team lead experience. • Proven experience coaching and developing operational teams while remaining hands-on in daily execution. • Strong understanding of end-to-end order-to-delivery and order-to-cash processes. • Proactive and structured approach to managing complex operational priorities in a fast-paced environment. • Strong analytical, problem-solving, and cross-functional collaboration skills. • Fluent in English; additional European languages are advantageous. Preferred Qualifications & Skills • Experience developing KPIs, operational dashboards, standard operating procedures, and training materials. • Strong continuous improvement mindset, with experience identifying and implementing operational efficiencies. • Experience with Salesforce and/or SAP in an order management or operational environment. • Strong Microsoft Office skills, particularly Excel and PowerPoint. • German and/or French language skills are highly desirable. Work Requirement • This role is based in Amsterdam, the Netherlands. The expected onsite working pattern will be confirmed during the recruitment process. Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerati