Senior Software Engineer

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Software Engineer. About the job This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity. The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services. Responsibilities In this role, you’ll: • Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. • Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. • Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. • Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. • Execute full software development life cycle (SDLC). • Develop flowcharts and documentation to identify solutions. • Write well-designed, testable code. • Document and maintain software functionality. • Troubleshoot, debug and upgrade existing systems. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc. *Required: • 5+ years of work experience building highly scalable products. • 5+ years of programming experience in object-oriented language (Java or similar) with clean code practices. • Expert knowledge in Object-Oriented Programming with a successful track record. • Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. • Experience working closely with our Product team to understand requirements and help to define technical work for the team. • Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed. • Experience with relational and non-relational databases. • Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus. • Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. • Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company. • Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation. • Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion. • Clear written and spoken communication skills. • Degree in Computer Science or a related field, or equivalent work experience. Desired: • Experience with on-call support for mission-critical customer systems. • Experience optimizing and debugging complex SQL queries. • Experience working on customer-facing applications. • Good debugging skills on production systems. • Proficient in Linux and containerization with Kubernetes. • Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka. Location