Senior Implementation Consultant

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior Implementation Consultant on the Customer Success team, you’ll lead technical deployments and customer enablement for 1Password’s product suite, partnering with Project Managers, Technical Account Managers, and Solutions Architects to deliver successful outcomes for commercial and enterprise customers. You’ll combine hands-on configuration, project management, customer training, and technical guidance to help organizations adopt secure, effective ways of working. Your work will help customers protect access to the tools and information they rely on every day, advancing 1Password’s mission to make life easier and safer for everyone. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. What we're looking for: - 5+ years of experience leading technical implementations from planning through launch, with experience in implementation consulting, solutions engineering, customer onboarding, with a proven track record of leading software deployments for large or complex organizations in a related Business-to-Business (B2B) Software as a Service (SaaS) environment. - Combine strong technical aptitude with project management experience, including managing timelines, coordinating stakeholders, tracking time, and monitoring utilization. - Configure solutions and answer complex customer questions independently, knowing when to involve the right internal partners. - Understand identity and security concepts such as identity providers (IdPs), Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, Mobile Device Management (MDM), and Zero Trust. - Communicate clearly with technical practitioners, senior stakeholders, and audiences with different levels of technical knowledge. - Design and deliver engaging virtual and in-person training for enterprise administrators, executives, and end users. - Use artificial intelligence (AI), automation, and workflow improvements thoughtfully to reduce repetitive work and create reusable solutions. What you can expect: - Lead the hands-on configuration, integration, validation, and launch of 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access. - Partner with Project Managers on implementation plans, customer coordination, timelines, and delivery risks. - Collaborate with Technical Account Managers, Solutions Architects, and Customer Success partners to understand customer environments and align technical approaches with business goals. - Manage a portfolio of active customer engagements, balancing independently led implementations with training and enablement support for Project Manager-led projects. - Deliver customized technical consultations and training sessions, including occasional onsite sessions for customers. - Translate technical concepts into clear business value and help customers adopt solutions that support their security and operational goals. - Identify risks early, drive issues to resolution, and improve playbooks, training materials, processes, and AI-powered workflows that strengthen the customer experience. - Share implementation expertise with teammates through mentoring, knowledge sharing, and continuous improvement initiatives. - Travel occasionally for customer engagements, team events, or other business needs. USA-based roles only: The annual base salary for this role is between $102,000 USD and $148,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $102,000 CAD and $148,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's com