Account Manager, SME & Growth, CN

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. HOW YOU'LL MAKE IMPACT Our SME and Growth customers rely on Airwallex to manage complex financial needs across borders. You'll build lasting customer relationships, support continued transaction activity and identify opportunities to expand the value they get from the platform. - Own a portfolio of industry customers handed over by Business Development and direct sales teams, building relationships that support retention, renewals and expansion. - Develop and execute customer maintenance, renewal and upsell plans aligned with Airwallex’s business strategy and growth goals. - Help customers maintain stable transaction activity, identify unmet needs and expand their use of Airwallex’s services, creating long-term value while growing platform payment volume and revenue. - Build a deep understanding of the cross-border payments, foreign exchange and risk-management challenges faced by businesses in import and export e-commerce, digital media, gaming, online education, B2B trade and international logistics. Bring customer and market insight to Product and internal teams to improve integrated solutions, customer experience and retention. - Track relevant market and industry developments, share timely recommendations and help support sustainable business growth. You'll work from our Shenzhen office five days a week. WHAT WE'RE LOOKING FOR Essentials - Bachelor’s degree or above. - 3+ years of relevant experience in sales, account management or customer operations. - Experience managing customer relationships across maintenance, renewals and expansion. - Strong self-motivation, a clear results orientation and personal accountability for outcomes. - Strong planning and customer communication skills, with the ability to analyse customer behaviour, identify common needs and build influence and long-term relationships across a customer portfolio. - Strong learning, communication and problem-solving skills, with the adaptability and resilience to work effectively under pressure. - Strong market awareness and analytical skills, with the ability to identify and respond to changing customer and industry needs. Preferred - Experience in banking, cross-border payments, foreign exchange or cross-border e-commerce. - Experience leading or managing a sales or customer operations team. - Experience serving customers in import and export e-commerce, digital media, gaming, online education, B2B trade or international logistics. - Experience partnering with Product or other internal teams to develop customer solutions. - Demonstrated ability to lead collaboratively, develop others and build long-term partnerships. YOU'LL THRIVE HERE IF - You own the outcome and you don't wait for permission to fix what's broken. - You have a track record of hitting your numbers, and you’re motivated by stretch goals. - You stay close to your industry, follow trends, and bring outside perspective into your work. - You say what you mean. You're direct, but you lead with respect. - You connect dots across functions and hold the big picture without losing grip on the details. LEARN MORE ABOUT YOUR TEAM SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. 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