Implementation Engineer, Customer Support

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and to ultimately achieve their desired outcome. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, and customer assessment. Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES • Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio • Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services • Advising customers on industry best practices for the full stack of Bitwarden • Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future • Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security • Collaborating with Sales, Engineering, and Product associates • Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer’s use-case • Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations WHAT YOU BRING TO BITWARDEN • Excellent English and grammar • Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions) • Project planning, including collaborative and individual time management • A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all • A strong sense of empathy and the ability to advocate for others • A passion for helping Bitwarden users • Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted • Ability and desire to work remotely Familiarity with several of the following areas/technologies is preferred: • Bitwarden • Linux, Windows, and macOS • Docker, Kubernetes, and Podman • NFS and CIFS • Bash and PowerShell • Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta • GCP, AWS, and Azure • Android and iOS • GitHub • NGINX • SQL • TCP/IP • DNS • HTTP • SMTP • SSO implementation and best practices (SAML and OpenID Connect) • Integrating SCIM solutions • TLS/SSL and PKI • RESTful APIs WHAT TO EXPECT IN THE INTERVIEW PROCESS • Meeting with our Recruiting Manager • Interview with Manager of Implementation Engineering • Interview with Implementation Engineering team members • Interview with Chief Customer Officer & VP of Customer Success A FEW REASONS TO WORK WITH US • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations. • Become an expert. You’ll get immersed in the prominent technology markets of security and open source software. • We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. • Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.