Operations
ABOUT AIRWALLEX
Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.
We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.
We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.
HOW YOU'LL MAKE IMPACT
You'll help small and mid-market businesses solve cross-border financial challenges by building new customer relationships and helping them adopt Airwallex successfully.
- Grow and close new cross-border customer opportunities through outbound prospecting, referrals, events, and business-channel partnerships, owning the path to revenue.
- Build expertise across advertising and adjacent entertainment, online travel, and online education, identifying payment pain points and translating customer needs into focused, industry-specific solutions with Product.
- Move customers from registration and KYC through launch and sustained transaction activity, helping them adopt Airwallex successfully and keep using the platform.
- Apply sound judgment around transaction compliance, identifying potential risks and assessing whether transaction activity is reasonable and genuine during the sales process.
- Deepen customer relationships, uncover new transaction opportunities, and increase customer lifetime value.
- Track market developments, share timely insights and recommendations, and explore new commercial partnership models that support sustainable growth.
You'll be based in Shanghai, Changsha, Wuhan, Chengdu, or Shenzhen, with the required days in the office to be confirmed.
WHAT WE'RE LOOKING FOR
Essentials
- A bachelor's degree or above.
- 3+ years of sales experience, with the ability to develop and maintain customer relationships.
- Strong self-motivation, a results-oriented mindset, and clear accountability for outcomes.
- Excellent customer communication skills and the ability to build trusted working relationships.
- Strong learning and communication skills, with agile thinking, adaptability, and resilience under pressure.
- Sharp market awareness and strong analytical skills, with the ability to develop and maintain customer resources effectively.
Preferred
- Experience in cross-border payments, cross-border e-commerce, independent-site service providers, ERP, overseas advertising agencies, or a related industry.
- Experience selling into advertising and adjacent entertainment, online travel, or online education.
- Familiarity with customer onboarding, KYC, transaction operations, or payment compliance.
YOU'LL THRIVE HERE IF
- You have a track record of hitting your numbers, and you’re motivated by stretch goals.
- You own the outcome and you don't wait for permission to fix what's broken.
- You’re comfortable making decisions with incomplete information and moving quickly anyway.
- You stay close to your industry, follow trends, and bring outside perspective into your work.
- You’ve operated in a compliance-heavy environment and know how to move fast without cutting the corners that matter.
LEARN MORE ABOUT YOUR TEAM
SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales.
It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward.
If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it.
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
EQUAL OPPORTUNITY
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring