Software Support Engineer

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Position Overview The Software Support Engineer provides hands-on technical support for internal development fleets, production vehicles, and customer vehicles in an automotive environment. The role works within defined engineering processes and partners with software, hardware, validation, manufacturing, quality, and supplier teams to diagnose and resolve vehicle system issues. As a developing professional, the role applies established diagnostic methods, tools, and procedures to address a variety of software and hardware issues while escalating complex matters when required. Key Responsibilities • Provide hands-on technical support for internal development, fleet, production, and customer vehicles. • Support vehicle software and hardware readiness within production-line and factory environments using established procedures. • Work with software, hardware, validation, manufacturing, quality, and supplier teams to troubleshoot and resolve vehicle system issues. • Perform diagnostic analysis using Diagnostic Trouble Codes (DTCs), Grafana vehicle telemetry, CANoe, and CANalyzer. • Apply core UDS services, including Diagnostic Session Control, Security Access, Routine Control, Request Download, and Data Transfer, for ECU-level troubleshooting. • Support software and hardware integration, validation, release, launch, and Start of Production activities. • Perform ECU flashing and reprogramming, support bootloader interaction, use approved flash tools or scripts, and assist with interrupted-flash recovery. • Analyze diagnostic communication and contribute to identifying causes of manufacturing yield losses. • Support manufacturing DTC strategies, including test suppression, end-of-line clear-down logic, and separation of factory and customer-relevant faults. • Create and maintain issue reports, document findings, track assigned actions, and support timely closure. • Participate in technical reviews, continuous-improvement activities, and the required on-call rotation. Skills • Working knowledge of automotive software diagnostics, vehicle-system troubleshooting, and structured root-cause analysis. • Knowledge of UDS (ISO 14229), including DTCs, DIDs, Session Control, Security Access, Routine Control, Request Download, and Data Transfer. • Knowledge of CAN, CAN-FD, LIN, and exposure to DoIP (ISO 13400). • Ability to use CANoe, CANalyzer, Grafana, vehicle telemetry, and diagnostic scripts within established workflows. • Experience with ECU flashing, reprogramming, bootloader diagnostics, and interrupted-flash recovery. • Understanding of end-of-line testing, manufacturing diagnostics, production ramp-up, launch, and Start of Production support. • Understanding of SDLC, software and hardware integration, release management, vehicle network architecture, and system fault tracing. • Clear technical documentation, issue tracking, cross-functional collaboration, and supplier coordination skills. • Familiarity with connectivity and infotainment technologies, including LTE, Wi-Fi, GPS, and InfoT technologies. Minimum Qualifications • Bachelor's degree in Software Engineering, Information Systems Engineering, Computer and Electronics Engineering, Computer Engineering, or a related discipline. • 2-5 years of relevant professional experience. • Practical experience with CAN bus systems, vehicle diagnostics, or related automotive software-support activities. • Experience supporting automotive systems; electric-vehicle experience is preferred. • Experience applying UDS diagnostic services in ECU manufacturing, end-of-line testing, development, or production environments. • Hands-on experience reading and clearing DTCs, querying and interpreting DIDs, and executing Routine Control or related ECU diagnostic services. • Working knowledge of CAN, CAN-FD, and LIN, with exposure to DoIP environments. • Exposure to launch, production ramp-up, or Start of Production support with plant, quality, or automation teams. • Experience using CANoe or CANalyzer for diagnostic communication analysis. • Experience with ECU flashing, approved flash tools or scripts, bootloaders, and flash recovery. • Ability to participate in an on-call rotation approximately one weekend per month Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Luci