Transformation Architect - Major

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. We’re looking for a Transformation Architect - Major who brings technical depth, business acumen, and a relentless curiosity about how our major customers operate. This is a role for someone who takes pride in exceptional work, earns trust quickly, and helps customers turn complex challenges into clear digital transformation strategies. In this role, you will lead customer engagements that uncover business challenges, assess current-state architecture, and guide our critical healthcare customers toward a differentiated future-state design built on Zscaler’s Zero Trust Exchange to help them securely modernize and achieve their digital transformation goals. You’ll facilitate interactive whiteboard sessions and strategic workshops, combining deep technical expertise with strong business acumen to help our customers plan and accelerate their Zero Trust transformation. Your work will shape high-level architectures, transformation roadmaps, and design strategies that are critical to supporting both the success of our customers and our West Healthcare Sales Team. What You’ll do: • Lead cross-functional workshops to uncover business priorities, technical challenges, and current-state architecture • Guide customers through Zero Trust digital transformation aligned to business goals • Identify pain points, drivers for change, and decision criteria • Translate customer requirements into architectures, use cases, and solution designs • Lead clearly articulated strategic architecture discussions with both executive and technical stakeholders • Differentiate Zscaler through technical vision and architecture leadership • Create high-level Zero Trust architectures and transformation roadmaps • Assess existing environments and deliver actionable future-state recommendations, including High-Level Design documentation • Influence and mentor teammates across the organization Who You Are: • Curious and Customer-Obsessed: You have a relentless curiosity in understanding how our customers operate, the challenges they face, and the barriers to success. • Proud of your work: Drive high-quality execution with a strong standard for clarity, rigor, and meaningful business results. You move with urgency and focus on results that matter • Comfortable with ambiguity: Create structure from ambiguity and confidently lead complex initiatives from concept to action. • Collaborative and high-trust: Build trusted cross-functional partnerships through candid communication, strong collaboration, and a focus on the best outcome. • Focused Communicator: Communicate complex ideas simply to any audience and act with urgency to turn business and technical challenges into clear, practical results. Minimum Qualifications • Native level Japanese language ability • 10+ years of experience in networking and cybersecurity • Advanced degree or equivalent technical experience, supported by relevant industry certifications • Deep knowledge of Zero Trust Architecture and related laws, regulations, and best practices • Strong understanding of networking and security environments • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving Preferred Qualifications • Demonstrated technical depth and credibility through advanced industry certifications in networking, cybersecurity, or network architecture (e.g., CCIE, JNCIE, CISSP, or equivalent). • Experience in a customer-facing technical leadership or evangelist role • Cloud expertise or experience in adjacent technical domains • Demonstrate strong AI fluency by leveraging coding assistants, LLMs, and Generative AI tools to accelerate troubleshooting, solution design, automation, and customer problem-solving, while applying sound technical judgment to validate outputs. #LI-Hybrid #LI-KM10 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulation