Senior Engineering Manager, App Excellence

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. App Excellence is responsible for making 1Password reliable, performant, and native across our client and browser surfaces: macOS, Windows, Linux, iOS, Android, Chrome, Firefox, Brave, Edge, and Safari. The domain spans approximately 25 individual contributors across Desktop Excellence, Mobile Excellence, and Browser Extension Excellence, with multiple Engineering Managers and technical leads. We are hiring a Senior Engineering Manager to lead this domain as a connected system. This role goes beyond managing a single team. You will set strategy across platforms, lead through other managers and senior technical leaders, and establish the operating mechanisms that help End User Experience ship with confidence. You will own the systems that connect customer health signals to engineering action, including reliability metrics, incident response, quality standards, compatibility planning, and cross-team dependency management. You will partner closely with Product, Design, Release Operations, Build and Release, CI, Security, and other organizations to balance customer outcomes, roadmap delivery, and long-term platform health. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - Significant experience leading software engineering teams, including experience managing or developing other engineering leaders. - Demonstrated ability to lead across multiple teams, products, or technical domains with shared dependencies. - Experience setting strategy, shaping an operating model, and turning ambiguous problems into clear priorities and measurable outcomes. - Strong judgment in balancing delivery speed, quality, reliability, customer impact, and long-term technical health. - A track record of building effective partnerships across Engineering, Product, Design, and other functions. - Experience using operational data, customer signals, and delivery metrics to guide decisions. - Excellent written and verbal communication, with the ability to create alignment from individual contributors through senior leadership. - A people-first leadership approach and a commitment to inclusive, healthy, and high-performing teams. Bonus points for: - Leading client application, mobile, desktop, browser, platform, or developer infrastructure teams. - Building operational health, observability, reliability, or quality programs. - Managing distributed teams and organizations through periods of growth or change. - Working with release engineering, CI systems, platform vendors, or compatibility programs. - Experience in security, identity, SaaS, or other products where trust and reliability are central to the customer experience. What you can expect: - Set the strategy and operating model for App Excellence across desktop, mobile, and browser extension teams. - Lead through Engineering Managers, Team Leads, Staff Engineers, and other senior technical leaders, creating clarity, accountability, and a strong leadership bench. - Establish shared practices for operational health, observability, quality, release readiness, and protection of critical customer journeys. - Connect signals such as Bad User Days, crashes, latency, incidents, and key-flow success to prioritization and roadmap decisions. - Drive cross-team planning and trade-offs across platform compatibility, release, build, CI, and other shared dependencies. - Build strong partnerships across Engineering, Product, Design, Security, Release Operations, and other stakeholders. - Represent App Excellence in organizational planning, capacity planning, and senior leadership discussions. - Hire, coach, and develop managers and senior technical leaders while fostering an inclusive, healthy, and high-performing environment. - Identify systemic risks and create simple, durable mechanisms that improve delivery and customer outcomes. What success looks like: - App Excellence has clear ownership, decision rights, and priorities across its teams and platforms. - Health and quality signals consi