Workplace Services Manager

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Driven by a hospitality-first mindset and a commitment to attentive, personalized service, the Workplace Services Manager leads employee-facing workplace services and programs across Roblox’s San Mateo headquarters and satellite offices. Reporting to the Director of Facilities, this hands-on leader creates a welcoming, engaging, and consistently high-quality experience for Builders, guests, and visitors. This role owns workplace hospitality, reception, employee events, service communications, and the everyday amenities that support a productive workplace. Partnering closely with People Services, Food & Beverage, Global Security, Facilities, and internal stakeholders, the Workplace Services Manager anticipates employee needs, resolves service concerns, and develops thoughtful programs that strengthen connection across Roblox. The role partners with the Facilities Manager on issues affecting the employee experience. Technical maintenance, building systems, construction, and real estate planning remain within Facilities ownership. This role is on-site at San Mateo HQ Monday–Friday, 9:00 AM–6:00 PM. You Will: Workplace Hospitality & Service Operations • Lead daily employee-facing workplace services at Roblox HQ and support consistent service standards across satellite offices • Establish hospitality standards for reception, visitor welcome, employee assistance, meeting support, and shared workplace amenities • Ensure reception areas, collaboration spaces, and common areas are welcoming, thoughtfully presented, and ready for use • Oversee workplace service requests through the Facilities Management System (FMS), ensuring timely responses, clear communication, and follow-through • Use employee feedback and service data to identify recurring needs and improve responsiveness, satisfaction, and consistency • Manage employee communications about workplace services, amenities, events, and service interruptions • Administer employee-facing parking services and ergonomics requests, coordinating with Facilities and other responsible teams • Partner with Global Security and Safety to deliver a welcoming arrival experience while following visitor access and safety procedures • Coordinate with Facilities to resolve maintenance concerns affecting employees and communicate progress through resolution Vendor & Stakeholder Management • Source, benchmark, onboard, and manage workplace service vendors, including reception, office services, event support, and amenity providers • Set clear service expectations and evaluate vendors on responsiveness, presentation, employee satisfaction, and value • Partner with People Services, IT, Executive Admins, Global Security, and department leaders to anticipate workplace needs and coordinate service delivery • Coordinate workplace welcome activities for new hires and support employee departures in partnership with People Services, IT, and Global Security • Work with property management on employee-facing services, shared amenities, and service communications, coordinating building maintenance matters through Facilities • Track workplace services expenses, invoices, and contracts; prepare regular budget and service performance reports • Develop service plans for executive meetings, visiting teams, and special gatherings, with clear ownership and attention to detail Employee Experience • Own the planning and delivery of employee events, including Roblox Week, Hack Week, holiday events, intern programming, and happy hours • Develop workplace programs that build community and support connection across teams • Partner with the Food & Beverage Manager on the employee experience across cafés, coffee bars, and related amenities, incorporating feedback and coordinating event needs • Provide attentive meeting and event support, including room readiness, catering coordination, signage, guest arrival, and onsite assistance • Gather Builder feedback through surveys, service interactions, and direct engagement; translate findings into practical improvements • Ensure workplace programs and communications consider the needs of employees across locations • Champion a hospitality-first culture that emphasizes anticipation, discretion, responsiveness, and consistent follow-through Team Leadership & Operations • Supervise and coach workplace services staff and service partners responsible for reception, employee assistance, office services, and event support • Develop the team’s hospitality, communication, problem-solving, and service recovery skills • Establish staffing coverage and service plans for daily operations, peak periods, and major employee events • Develop and maintain documented standards for employee interactions, visitor services, event delivery, and request resolution • Manage office supplies and employee-facing equipment, ensuring availability and coordinating repairs with the appropriate teams • Set and track service measures, including response times, resolution times, employee satisfaction, and event feedback • Coordinate with Facilities, Food & Beverage, and Global Security to ensure clear handoffs and consistent employee support • Be available for evening and wee