Partner Account Manager, Commercial

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team Klaviyo's Partnerships team helps drive durable growth through our ecosystem of agency, systems integrator, and consultant partners. We work closely with partners to create demand, unlock new revenue, improve customer outcomes, and bring the full value of Klaviyo to market. Klaviyo is shipping faster than ever. Our product doesn't wait on multi-year plans; it evolves in weekly sprints. A business moving at this speed needs an ecosystem that keeps up, and our partners are central to how we grow. Program Partners are a vital part of that story. So we design for self-service first, then wrap it in a local community and a network of peers, so every partner still feels a human connection. A partner who doesn't feel valued can't make their full impact. At Klaviyo, we serve our partners through two experiences. Managed partners have graduated to a dedicated, high-touch Partner Account Manager by meeting our tier requirements and graduation thresholds. Program Partners are building their Klaviyo practice, from newly onboarded agencies and boutique specialists to established firms who work with Klaviyo on select projects and referrals. Every Program Partner gets an always-on experience of digital enablement, workshops, office hours, community, and joint go-to-market opportunities, with a clear path to a named Partner Account Manager as their Klaviyo business grows. Our best Partner Managers are commercial, partner-first, and highly collaborative. They know how to turn strong relationships into measurable business outcomes through joint go-to-market planning, co-sell execution, and partner enablement. In this role, you'll bring that approach to every Program Partner at scale. About the role This role primarily supports our Commercial segment, which serves small to medium brands with under $30M in company revenue. As a Partner Account Manager, Program Partners, you will own our Program Partners across the segment: the hundreds of partners who have not yet graduated to managed status. Program Partners are not a consolation prize. They drive new logos and Commercial coverage that other partners won't pursue, and we activate them through self-service portals, on-demand enablement, AI, and community. You'll build a one-to-many growth model that combines partner lifecycle marketing, enablement, community, commercial activation, data, and automation. Your mission: help more partners build and grow a thriving Klaviyo practice, more frequently, so their business and their clients' results grow alongside measurable revenue growth with Klaviyo. You will turn that untapped potential into a reliable, repeatable source of partner-sourced revenue. Our motto is that no partner is left behind, and our north star is that we have no inactive partners. The Klaviyo partner program should be a valuable asset and community for every partner, helping their business, and in turn their clients, grow. Success is measured by partner-sourced pipeline and closed-won attached revenue. We also track the health of the Program Partner book of business through reach (how many partners are active), frequency (how often they source or attach deals), and yield (the value of each deal). Leading indicators such as certification progress, community engagement, portal adoption, and enablement cohort participation show us where to focus next. How you'll make an impact Drive activation and commercial growth • Increase the number of partners generating qualified opportunities and repeatable partner-sourced revenue. • Build growth plays that help partners move from onboarding to first registered lead, first opportunity, and repeat sourcing. • Partner with sales leaders, account executives, and BDRs on partner engagement, lead handoffs, and effective co-selling, including attaching certified, enabled partners for implementation and ongoing Klaviyo management and optimization. • Drive the right behaviors with push and pull across content, resources, tasks in the partner portal, and lead registration adoption. • Identify high-potential partners through performance and engagement signals, and trigger targeted support when it accelerates results. Fast-track the strongest toward managed status in partnership with the PAM team. Create an exceptional partnership experience at scale • Deliver a predictable cadence of digital enablement, partner workshops, office hours, community activities, and demand generation. • Ensure partners feel connected and supported, and are enabled to use the right channels and avenues for their needs. • Work with Partner Marketing and regional Partner Enablement to build sales plays, enablement cohorts, and demand-gen motions that partners can run with us. • Market to our partners, and market through our partners to generate sourced opportunities. Build ecosystem and community along the way. Run the book with data and AI • Use partner health data and leading indicators (portal and content engagement, certification progress, lead registrations, pipeline, time to first deal) to decide where monthly GTM motions and sales plays should focus. • Catch partners before they go inactive, and re-activate those who have. • Surface accounts, opportunities, and untapped revenue or service opportunities for partners, proactively and at scale. • Use AI and automation daily to segment the book, personalize outreach, build plays, and clear admin. Who you are • You have 5+ year