Senior Account Manager Grocery

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Account Manager - Groceries to join our Milan (Italy) team. In this role, you’ll act as a strategic consultant for our restaurant partners, using data-driven insights and industry knowledge to lead their growth on our platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Grocery team. This position is based in Milano. We oversee relationships with high-volume strategic partners, using data-driven insights to navigate the rapidly evolving quick-commerce landscape. Here’s what your day-to-day might look like: • Strategic Partnership Management: Act as the primary consultant for a portfolio of different small and medium retail partners, building deep, long-term relationships. • Growth Consulting: Use data manipulation and analysis to identify trends, increasing profitability and growth for both your partners and Deliveroo. • Revenue Generation: Drive commercial value through upselling, cross-selling, and identifying new business opportunities within your portfolio. • Cross-Functional Leadership: Collaborate with Marketing, Operations, and Customer Service to develop and implement bespoke solutions that solve partner challenges. • Operational Excellence: Serve as the main point of contact for strategic partners, addressing complex issues with professional, timely, and scalable solutions. What You’ll Need to Thrive Essential: • Significant commercial experience, with a background in groceries, FMCG, or high-growth technology companies. • Knowledge of the food retail industry, understanding the unique challenges and opportunities within the grocery sector. • Proven ability to manage long-term relationships with strategic stakeholders and global brands. • Professional fluency in Italian and good command of English to collaborate with our global teams and partners. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Compensation • National Collective Agreement (CBA): CCNL Commercio e Terziario • Classification Level: Livello 2 The total target compensation OTE (On-Target Earnings, ovvero la retribuzione totale prevista al raggiungimento del 100% degli obiettivi) for this role is €45,000 – €57,000 gross per year, of which the base salary range is €40,000 – €46,000. The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant. To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner! The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. Pay Range: €45.000—€57.000 EUR Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can e