Director of Product, Onboarding

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Glilot Hybrid Full-time Serving users in over 190 countries, we have to keep them at the heart of what we build, and that is harder in a highly regulated industry. It means taking complex fintech processes and making them simple and transparent, connecting people to real value with minimal effort on their side. Onboarding and the customer lifecycle sit at the center of that - it's where a business decides whether Payoneer is worth its time, and where we either earn the relationship or lose it. We're looking for a strong product leader to own how customers discover, activate and grow with Payoneer across multiple surfaces. What you'll do: • Lead growth across the customer lifecycle. Own the journey from first touch through onboarding to activation and move the numbers that matter. • Take Payoneer to new surfaces. Define how we show up wherever our customers already are - mobile, partner and marketplace integrations, embedded and API-first flows - and make each one a real front door. • Own the customer experience end-to-end - discovery, solution definition, delivery, outcomes, and post-launch learning - across onboarding, verification touchpoints, lifecycle journeys and the experimentation engine that improves them. • Act as our customers’ partner on the inside - spend real time with customers, and advocate for their needs in every prioritization decision. • Build and grow the team. Hire, coach, and set the bar for a team of product managers. Make them the visible owners of their areas, and create the space for yourself to think six months ahead. • Set the strategy and make the case for it. Define where the area goes, sequence the bets, defend the roadmap to senior leadership, and adjust as you learn. • Partner closely with stakeholders across Marketing, GTM, Partnerships, Compliance, Risk, Operations and Engineering - become fluent enough in their world to collaborate effectively, and drive initiatives responsibly. Growth in a regulated business means winning on conversion without giving ground on quality. • Communicate decisions clearly and proactively to your team and to senior management. Stakeholders should always know what the team is doing and why - without needing to ask. • Leverage AI to raise the bar - in the product and in how the team works. Bring AI into the customer journey where it removes real friction, and use it to accelerate research, synthesis, and execution while you and your PMs do the thinking. Who you are: Experience • 8+ years of product management experience, including 3+ years managing product managers, with a track record of owning growth or activation outcomes in fintech, marketplaces or consumer-grade B2B products - ideally in a regulated domain. • Experience launching and scaling new surfaces - mobile, partner-embedded, marketplace or API-driven experiences - and a clear view of how a multi-surface journey stays coherent while each surface plays to its strengths. • Data mastery across both halves. Fluent in analytics and quantitative reasoning - funnels, cohorts, experiments, statistical judgment - and equally committed to going and getting the qualitative evidence. • Hands-on experience shipping AI-powered product capabilities - personalization, guided or conversational onboarding, intelligent routing - and a grounded view of where AI earns its place in the journey and where it doesn’t. • Attention to detail is not negotiable in this domain - include the name of your favorite TV show in your resume. • Bias for action, Excellent judgment, and a great communicator. • Customer-centric with a designer’s eye. You think in terms of business impact through solving real customers’ problems, and you hold a high bar for craft in every flow that carries the Payoneer name. #LI-MP2 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.