Associate Director, Talent Acquisition (Product & Design)

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. HOW YOU'LL MAKE IMPACT Talent Acquisition is central to how Airwallex builds and scales its global teams. In this role, you'll lead recruiting across Product and Design, combining strategic workforce planning with hands-on team leadership and trusted partnership with senior leaders. - Lead and develop a global team of recruiters across Product and Design, setting a high standard for performance, accountability, and continuous improvement. - Serve as a trusted talent partner to senior Product and Design leaders, shaping hiring strategy and aligning recruiting plans with business priorities and headcount goals. - Own market intelligence, candidate insights, and data-driven recommendations that inform executive-level workforce planning and hiring decisions. - Design and improve recruiting processes, interview frameworks, and assessment standards to raise hiring quality, speed, and candidate experience. - Use recruiting metrics, pipeline data, and competitive insights to identify bottlenecks, measure team effectiveness, and drive operational improvements. - Partner with Employer Branding, People Partners, and Total Rewards to position Airwallex as an employer of choice for Product and Design talent globally. You'll work from our San Francisco office on Mondays, Wednesdays and Thursdays. WHAT WE'RE LOOKING FOR ESSENTIALS - 12+ years of experience in recruiting, including 5+ years leading global recruiting teams and a track record of building high-performing teams. - Deep experience recruiting for Product Management, Product Strategy, Design, or related disciplines in a technology or fintech environment. - Demonstrated ability to partner with and influence C-level and senior leaders on talent acquisition strategy, hiring standards, and workforce planning. - Strong analytical skills, with experience using recruiting data, ATS reporting such as Ashby or Greenhouse, and pipeline metrics to drive decisions and process improvements. - Proven ability to design and implement structured interview frameworks, calibration processes, and candidate assessment standards at scale. PREFERRED - Experience in a high-growth, global fintech or payments company, with familiarity navigating multi-regional hiring across APAC, EMEA, and the Americas. - Comfort operating in environments with high standards, fast iteration cycles, and evolving priorities. - An entrepreneurial mindset with a bias toward action and continuous improvement. - Curiosity to learn quickly, adapt fast, and grow through stretch opportunities, with a genuine passion for building teams that shape the future of financial technology. YOU'LL THRIVE HERE IF - You own the outcome and you don't wait for permission to fix what's broken. - You're consistently looking to take on new and diverse challenges, expand your knowledge beyond your current areas of expertise, and are comfortable stepping outside your comfort zone to do it. - You’re comfortable operating across time zones with a globally distributed team, including colleagues based in APAC and EMEA. - You know when to align and when to just decide. Collaboration isn't a way to avoid accountability. - You connect dots across functions and hold the big picture without losing grip on the details. LEARN MORE ABOUT YOUR TEAM Talent Acquisition sits at the frontier of company building. Talent is the ultimate driver of our global growth, which means the decisions we make don't just fill roles, they shape where Airwallex goes next. You'll operate as a trusted advisor to leaders across the business, bringing market insight and judgment to the table when it matters most. We hold ourselves to a high standard because it's the only way to attract exceptional people. By challenging assumptions, influencing outcomes, and consistently raising the bar, you'll build trusted relationships with top-tier candidates who understand both the opportunity and expectations that come with joining Airwallex. If you want to help build a generational company, you'll find no shortage of ways to make your mark. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the co