Manager AI Enablement & Organizational Change

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Manager, AI Enablement & Organizational Change to join our team. This is a hybrid role based out of our global headquarters in Santa Clara, CA (in-office Tuesday–Thursday), reporting to the Senior Manager, AI Enablement & Organizational Change in the Digital Employee Experience department. In this strategic and highly visible role, you will drive change management across key enterprise functions, supporting the adoption of cutting-edge AI technologies and automated tools. You will act as a trusted advisor to program managers, business stakeholders, and leadership, translating complex technical transformations into clear, human-centered adoption experiences that unlock unprecedented organizational capacity. What you’ll do (Role Expectations) • Architect the Transformation Journey: Lead holistic, end-to-end change management strategies for high-visibility AI initiatives, including initial impact assessments, stakeholder mapping, communication, training delivery, and post-go-live support to ensure adoption • Accelerate AI Adoption & Value: Partner with functional leaders and AI Champions to design clear adoption pathways for emerging generative AI tools, custom agents, and automated workflows to ensure technologies are fully embedded and sustained • Mitigate Change Saturation: Proactively identify, sequence, and manage change impacts to prevent stakeholder fatigue and ensure high-priority rollouts land successfully • Design High-Impact Enablement & Upskilling: Co-create and deploy comprehensive learning curricula, train-the-trainer frameworks, and self-service job aids that rapidly elevate digital fluency and empower global super-users • Deliver Narratives & Measure Success: Build compelling, employee-facing communication plans across digital platforms while establishing feedback loops, pulse surveys, and qualitative KPIs to measure training effectiveness and diagnose resistance Who You Are (Success Profile) • High-trust collaborator who is deeply ambitious for the team, embracing ongoing feedback, candor, and mutual respect to build deep organizational trust. • Dedicated learner with a true growth mindset, who actively seeks development opportunities and feedback to continuously improve and deliver purposeful impact. • Positive force who tackles complex organizational challenges with contagious energy, constructive spirit, and a solution-oriented mindset that inspires others. • Champion of simplicity who excels at translating complex technical transformations and user needs into clear, actionable, and highly focused enablement plans. • Scaled thinker who connects daily change initiatives to the broader global mission, building sustainable enablement solutions designed to support a high-growth organization. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 6+ years of experience in organizational change management, digital transformation, technology enablement, or related fields, with 3+ years leading change on large-scale, cross-functional programs • Proven track record of designing, building, and deploying change management methodologies, toolkits, and communication plans from the ground up • Deep experience developing and facilitating global sales or technical training curricula, utilizing functional change champions to scale technology adoption • Outstanding relationship-building skills with a history of advising senior leaders and coordinating across complex matrixed teams What Will Make You Stand Out (Preferred Qualifications) • Proven track record of driving AI adoption and organizational enablement, leveraging custom AI agents, workflow automation, and enterprise AI platforms to deliver measurable operational efficiency and boost productivity • Change management certification (e.g., Prosci, CCMP) or equivalent practical methodology experience, with a solid understanding of project lifecycle governance and portfolio management • Direct experience supporting change, training, or enablement within Go-To-Market (GTM) or Software Engineering divisions, with an understanding of modern sales methodologies, pipeline operations, or software development lifecycles #LI-DY1 #LI-SantaClara Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $124,000—$155,000 USD At Zscaler, we are committed to bui